At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for visitors.
- Company: Join the iconic Jo Malone London team at Selfridges Oxford Street.
- Benefits: Competitive salary, dynamic work environment, and opportunities for creativity.
- Other info: Exciting events and a collaborative team atmosphere await you.
- Why this job: Be the host with the most and showcase the world of fragrance.
- Qualifications: Warm, friendly, and adaptable with a passion for storytelling and service.
The predicted salary is between 25000 - 30000 £ per year.
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with administrative tasks, opening and closing of the Boutique and housekeeping duties. The Senior Stylist will understand the individual sales and service goals of the Stylists and help them to achieve their goals by providing help, advice and motivation.
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships across department store
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- Be aware of competitor activity and drive an omni-channel approach
The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. They will have a passion for service and storytelling whilst being adaptable and versatile. They will be gracious, intelligent, smart and have a groomed, clean and crisp image. The ability to provide inspirational, authentic and personalized customer service is essential.
Proven track record of achieving and/or leading a team to achieve sales and customer service targets is required. Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment is necessary. Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Jo Malone London - Full Time Senior Stylist - Selfridges Oxford Street employer: Estee Lauder Companies
At Jo Malone London, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates creativity and exceptional customer service. As a Senior Stylist at our Selfridges Oxford Street location, you will enjoy unique opportunities for personal growth and development while being part of a team that values collaboration and innovation. With engaging events and a supportive environment, we ensure that every employee feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London - Full Time Senior Stylist - Selfridges Oxford Street
✨Tip Number 1
Get to know the brand inside out! Dive into Jo Malone London's history, products, and values. When you chat with them, show off your knowledge and passion for their fragrances and customer service approach.
✨Tip Number 2
Practice your storytelling skills! Since this role is all about creating memorable experiences, think of ways to share your own stories or how you can enhance a customer's visit. Make it personal and engaging!
✨Tip Number 3
Show your creativity! Whether it's brainstorming ideas for in-store events or thinking outside the box for customer interactions, let your imagination shine. Bring some fun and flair to the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Jo Malone London - Full Time Senior Stylist - Selfridges Oxford Street
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to sprinkle in some creativity and warmth that reflects the Jo Malone spirit.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your customer service experience and any creative events you've been involved in. We love seeing how your skills align with our values and the responsibilities of the Senior Stylist position.
Be Specific About Your Experience:Don’t just list your previous jobs; share specific examples of how you’ve delivered exceptional customer service or led a team. We’re looking for those standout moments that show us you can bring the Jo Malone magic to life!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining the Jo Malone family!
How to prepare for a job interview at Estee Lauder Companies
✨Know the Brand Inside Out
Before your interview, dive deep into Jo Malone London's history, values, and product offerings. Familiarise yourself with their signature scents and services, as well as any recent events or collaborations. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or creatively solved a problem. Highlighting these experiences will demonstrate your ability to embody the warm and friendly ethos that Jo Malone London values.
✨Be Ready to Discuss Team Management
As a Senior Stylist, you'll be expected to lead and motivate a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Emphasise your ability to communicate effectively and build collaborative relationships, as this is key to achieving sales and service goals.
✨Bring Your Creative Ideas
Jo Malone London thrives on creativity, so don’t hesitate to share your ideas for in-store events or customer engagement strategies during the interview. Whether it’s a unique way to showcase products or an innovative event concept, showing your creative flair will align perfectly with the brand's focus on fragrant fun and memorable experiences.
