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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Jo Malone London, a leader in prestige beauty.
- Benefits: Competitive pay, excellent training, and career growth opportunities.
- Other info: Diverse culture with a focus on personal development and progression.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Strong leadership and communication skills with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy
Jo Malone London, Counter Manager, JLP White City, 37.5 hours employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London, Counter Manager, JLP White City, 37.5 hours
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Jo Malone London's values and mission. This will help you connect with the team and show that you're not just another candidate, but someone who truly fits in.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a conflict. We want to hear how you can inspire others and drive results, so be ready to share those experiences during your chat.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've gone above and beyond for customers in the past. Remember, this role is all about creating exceptional experiences, so let your passion shine through!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team or the business strategy. This shows your genuine interest and helps us see you as a proactive leader.
We think you need these skills to ace Jo Malone London, Counter Manager, JLP White City, 37.5 hours
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any leadership experience you have. We want to see how you've inspired and developed teams in the past, so share specific examples that showcase your coaching abilities.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention how your skills align with the role of Counter Manager and how you can contribute to our team.
Demonstrate Your Customer Focus: Since customer service is key for us, include examples of how you've gone above and beyond to meet customer needs. We want to know how you handle tough situations and ensure a positive experience for everyone.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with Jo Malone London's product range. Understand the brand's ethos and what makes it unique in the beauty industry. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced retail environment. Think about specific situations where you coached someone to success or turned around a challenging situation. This will demonstrate your ability to inspire and develop others, which is crucial for a Counter Manager.
✨Be Customer-Centric
Since customer service is key in this role, come ready with stories that highlight your ability to anticipate and meet customer needs. Discuss how you’ve handled difficult situations with diplomacy and how you’ve gone above and beyond to ensure customer satisfaction.
✨Demonstrate Your Business Acumen
Think about how you would create and execute a business plan for the counter. Be prepared to discuss strategies for recruiting and retaining customers, as well as ideas for impactful in-store events. Showing that you can think strategically will set you apart from other candidates.