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- Tasks: Lead a vibrant team, deliver exceptional customer service, and create unforgettable in-store events.
- Company: Join the creative and kind culture at Jo Malone London.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Be the host of memorable experiences while developing your retail management skills.
- Qualifications: Retail management experience and a passion for storytelling and customer service.
- Other info: Work in a dynamic boutique with a focus on creativity and collaboration.
The predicted salary is between 24000 - 36000 £ per year.
Division / Department: Sales
Reports to: Retail Operations Manager
Direct reports: Assistant Manager / Senior Stylist / Stylists
Position Summary
At Jo Malone London, bringing the brand's generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Boutique Manager role also requires you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.
Responsibilities and tasks:
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- Confident to use all online learning tools and reporting systems
- Engage in all internal platforms
- To be aware of competitor activity and to drive an omni-channel approach
The Ideal Candidate
The ideal candidate will be warm, kind and friendly, love to help with a 'can-do' attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
- Proven retail management/assistant retail management experience
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Our Brand
The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company. At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
Our company brand is the articulation of who we are—it defines our corporate entity, The Estée Lauder Companies. WE ARE Individuals. We are a bold, diverse community—home to the most creative talent. WE ARE Inventors. We have pushed the boundaries of possibility for 70+ years—together, we are inventing the future of beauty. WE ARE Global Citizens. We are a bold, diverse community—home to the most creative talent. As a company, we've always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship. Now, we're ready to share and amplify our company brand so that we can build on The Estée Lauder Companies' leading reputation in the industry. Together, WE ARE The Estée Lauder Companies. #ELCfamily
Jo Malone London, Business Manager, Fenwick Brent Cross, 30 hours employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London, Business Manager, Fenwick Brent Cross, 30 hours
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Jo Malone London's products and values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a candidate who truly gets the brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Business Manager role. Plus, it shows you're genuinely interested in the company culture.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've delivered exceptional customer service or led a team to success. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Jo Malone London, Business Manager, Fenwick Brent Cross, 30 hours
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love candidates who are warm and friendly, just like our brand. Share a bit about yourself and why you’re excited about the role at Jo Malone London.
Tailor Your Experience: Make sure to highlight your relevant experience in retail management and customer service. We want to see how your background aligns with our values of creativity and exceptional service. Don’t be shy—give us the details!
Be Creative: Since creativity is key in this role, feel free to showcase any unique ideas you have for in-store events or customer engagement. We’re looking for someone who can bring fresh ideas to the table, so let your imagination run wild!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Estee Lauder Companies
✨Know the Brand Inside Out
Before your interview, dive deep into Jo Malone London's history, values, and product offerings. Familiarise yourself with their signature scents and unique customer experiences. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've delivered exceptional customer service in previous roles. Think about times when you went above and beyond for a customer or creatively solved a problem. This aligns perfectly with the role's focus on providing personalised and authentic service.
✨Be Ready to Discuss Team Leadership
As a Business Manager, you'll need to inspire and lead your team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Highlight any experience you have in coaching and developing team members to exceed their KPIs.
✨Bring Your Creative Ideas
Since the role involves creating and executing in-store events, come armed with a few creative ideas that could elevate the customer experience at Jo Malone London. Whether it's a themed event or a unique way to showcase products, demonstrating your creativity will set you apart from other candidates.