Fragrance Specialist - Tom Ford - Boots Kensington - 3 days per week in London

Company Overview

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Job Description

The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:

• Reflecting a credible and professional Brand image to all internal and external consumers at all times
• Maximising sales through selling, providing excellent service and retail standards
• Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
• Understanding daily/weekly targets
• Ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
• Keeping up to date with competitor activities and missed opportunities
• Effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image
• Delivering the Brand Strategy, ensuring the delivery of an effective local plan
• Planning and implementing local marketing & events initiatives, aligned to Retailer activity
• Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture
• Being an ambassador for the Brand, leading the way to ensure Brand values are represented and bought to life
• Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
• Using digital tools to ensure knowledge is kept up to date
• Delivering a consumer recruitment and retention strategy to grow a loyal consumer base
• Developing up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs

Operations

• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
• Review retail standards on a daily basis ensuring they are maintained to the required standard
• Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
• Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
• Ensure all information requests are fulfilled accurately, within deadlines set
• Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
• Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
• Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits

Commerciality

• Manage daily replenishment, taking appropriate action where necessary
• Maximise sales performance by utilising all commercial reports before making commercial decisions
• Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
• Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
• Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
• Identify trends and make suggestions to enhance product performance

Fragrance Specialist Responsibilities

As one of our highly skilled Fragrance Specialists, you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalised in-store experience which educates and delights our customers. You will lead the Estee Lauder Companies Fragrance brands (Tom Ford, Balmain, Aramis and Estee Lauder) across 3 days per week in Boots Kensington; previous experience within prestige fragrance is preferred but not mandatory.

• A passion and energy to provide inspirational, authentic, and personalised customer service
• An approachable, friendly with a ‘can‑do’ attitude
• Previous beauty/fragrance experience is desirable
• An understanding of KPIs and daily/weekly brand targets
• Confidence in speaking to customers, get to know them and understand their needs to best cater to them
• Flexibility availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview
• Proof of right to live and work in the country

Qualifications

• Experience in a fast‑paced retail and/or consumer facing environment
• Ability to drive self‑development
• Commercial understanding and awareness of industry
• Effective communication, organisation and prioritisation skills

Compensation and Benefits

• Competitive industry salary
• Commission scheme
• Product discount
• Training and development