At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Estee Lauder, a leader in prestige beauty with a focus on diversity.
- Benefits: Competitive pay, outstanding training, and career growth opportunities.
- Other info: Dynamic environment with a focus on personal development and teamwork.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Estee Lauder Boots Covent Garden Counter Manager 37.5hrs in London employer: Estee Lauder Companies
At Estee Lauder, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Covent Garden. As a Counter Manager, you will not only lead a passionate team but also benefit from extensive training and development opportunities that pave the way for a rewarding career in the beauty industry. With a commitment to diversity and a competitive benefits package, we empower our employees to thrive and achieve their full potential while delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Estee Lauder Boots Covent Garden Counter Manager 37.5hrs in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Estee Lauder's values and mission. This will help you connect with the team and show that you're not just another candidate, but someone who truly aligns with their vision.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a tough situation. We want you to showcase your coaching skills and how you can inspire others to hit those sales targets.
✨Tip Number 3
Be ready to discuss your business plans! Since this role is all about creating and executing strategies, come prepared with ideas on how you'd attract and retain customers. Show us your entrepreneurial spirit!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. Plus, it shows you’re proactive and detail-oriented!
We think you need these skills to ace Estee Lauder Boots Covent Garden Counter Manager 37.5hrs in London
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight any experience you have in leading teams or coaching others. We want to see how you've inspired your team to achieve targets and how you can bring that energy to our Covent Garden counter.
Tailor Your Application:Don’t just send a generic CV! We love it when candidates tailor their applications to the role. Mention specific experiences that relate to retail management, customer service, and business planning to show us you're the perfect fit.
Be Results-Oriented:We’re looking for someone who’s driven to meet objectives. Share examples of how you’ve gone above and beyond in previous roles to achieve sales targets or improve customer satisfaction. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for a Counter Manager role.
✨Understand the Brand
Familiarise yourself with Estee Lauder’s products, values, and recent campaigns. Showing genuine enthusiasm for the brand and its mission will help you connect with the interviewers and illustrate your passion for the beauty industry.
✨Prepare for Customer Scenarios
Anticipate questions about handling difficult customer situations. Think of a few examples where you’ve turned a negative experience into a positive one. This will highlight your customer service skills and your ability to maintain diplomacy under pressure.
