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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand with a focus on personal development.
- Benefits: Competitive pay, training opportunities, and a chance to grow in the beauty industry.
- Other info: Diverse culture with excellent career progression opportunities.
- Why this job: Be the CEO of your own store and make a real impact in retail.
- Qualifications: Strong leadership skills and a passion for coaching others.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
Bobbi Brown - Fenwick Brent Cross - Counter Manager - Maternity Cover - 30 hours/4 days in London employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bobbi Brown - Fenwick Brent Cross - Counter Manager - Maternity Cover - 30 hours/4 days in London
✨Tip Number 1
Get to know the company inside out! Research Bobbi Brown's values, products, and recent campaigns. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership and coaching skills, as these are key for the Counter Manager role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're genuinely interested in the company culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace Bobbi Brown - Fenwick Brent Cross - Counter Manager - Maternity Cover - 30 hours/4 days in London
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight any leadership experience you have in your application. We want to see how you've inspired and developed teams in the past, especially in a fast-paced retail environment like ours.
Tailor Your Application: Don’t just send a generic CV! We love it when candidates tailor their applications to our job description. Mention specific skills and experiences that align with the role of Counter Manager and how you can contribute to our team.
Demonstrate Your Customer Service Flair: Since this role is all about exceptional customer service, share examples of how you've gone above and beyond for customers. We want to know how you handle tricky situations with diplomacy and tact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Bobbi Brown!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and targets from previous roles. Be ready to discuss how you achieved these goals and what strategies you used. This shows that you’re results-oriented and understand the importance of meeting objectives.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for a Counter Manager role.
✨Customer-Centric Mindset
Be ready to talk about how you’ve handled difficult customer service situations. Share stories that highlight your diplomacy and tact, as well as your ability to anticipate and meet customer needs. This will show that you can maintain exceptional customer relationships.
✨Business Planning Savvy
Familiarise yourself with basic business planning concepts. Think about how you would create an agile business plan for the counter. Discuss potential in-store events or marketing strategies that could attract customers. This will illustrate your strategic thinking and passion for the role.