At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand with a focus on growth and development.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Diverse culture with excellent career progression opportunities.
- Why this job: Be the CEO of your own store and make a real impact in beauty.
- Qualifications: Proven leadership skills and retail experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
AVEDA - Counter Lead - Boots White City - 22.5 hours in London employer: Estee Lauder Companies
At AVEDA, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Counter Lead at our Boots White City location, you will not only lead a passionate team but also enjoy extensive training and development opportunities that pave the way for a rewarding career in the beauty industry. With a commitment to diversity and a competitive benefits package, we empower our employees to thrive and reach their full potential in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land AVEDA - Counter Lead - Boots White City - 22.5 hours in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching AVEDA and Boots. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or handled a tough customer situation. We want you to showcase your coaching skills and ability to drive results, so be ready to share those experiences during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace AVEDA - Counter Lead - Boots White City - 22.5 hours in London
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight any previous experience where you've led a team or managed a project. We want to see how you can inspire and coach others, so share specific examples that demonstrate your leadership style.
Tailor Your Application:Don’t just send the same CV and cover letter everywhere! Take the time to tailor your application to this role at AVEDA. Mention how your skills align with their focus on customer service and team development – it’ll make you stand out!
Be Results-Oriented:We love candidates who are driven by results! In your application, include metrics or achievements that showcase how you've met or exceeded targets in the past. This will show us you're ready to take accountability for your own store.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at AVEDA!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction will show that you’re results-oriented and ready to take accountability for the store's performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is crucial for the Counter Lead role.
✨Understand the Brand
Familiarise yourself with AVEDA’s values, products, and customer base. Be ready to discuss how you can align your leadership and business strategies with their mission. This shows genuine interest and that you’re not just looking for any job, but specifically want to contribute to their success.
✨Prepare for Customer Scenarios
Think through potential customer service challenges you might face in the role. Prepare responses that highlight your diplomacy and tact in handling difficult situations. This will illustrate your quality customer service skills and your ability to maintain a positive shopping experience.
