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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Estee Lauder, a leader in prestige beauty with a dynamic culture.
- Benefits: Competitive pay, training opportunities, and career progression in the beauty industry.
- Other info: Diverse environment with excellent growth opportunities and support for personal development.
- Why this job: Be the CEO of your own store and make a real impact on customer experiences.
- Qualifications: Strong leadership, communication, and customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
Estee Lauder Boots Speke - Counter Manager in Liverpool employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder Boots Speke - Counter Manager in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Estee Lauder's values and mission. This will help you connect with the team and show that you're not just another candidate, but someone who truly aligns with their vision.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a conflict. We want to hear how you’ve inspired others and achieved results, so be ready to share those impactful moments during your chat.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've gone above and beyond for customers in the past. Remember, this role is all about creating exceptional experiences, so let your passion shine through!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or upcoming events. This shows your genuine interest and helps you gauge if this is the right fit for you.
We think you need these skills to ace Estee Lauder Boots Speke - Counter Manager in Liverpool
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any leadership experience you have. We want to see how you've inspired and developed teams in the past, so share specific examples that showcase your coaching abilities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to align their background with our needs.
Be Results-Oriented: We’re looking for someone who’s driven to meet objectives. In your application, include quantifiable achievements that demonstrate your results-oriented mindset. This could be sales targets you’ve exceeded or successful events you’ve managed.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and customer service metrics. Be ready to discuss how you've met or exceeded targets in previous roles. This shows you understand the business side of things and can drive results.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and manage a high-performing team.
✨Understand the Brand
Do your homework on Estee Lauder and its values. Familiarise yourself with their products, recent campaigns, and customer engagement strategies. This knowledge will help you align your answers with the company's goals and show your genuine interest.
✨Prepare for Customer Scenarios
Anticipate questions about handling difficult customer situations. Think of a few examples where you turned a negative experience into a positive one. This will highlight your customer service skills and ability to maintain composure under pressure.