At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Estee Lauder at Boots Speke, a leader in prestige beauty.
- Benefits: Competitive pay, outstanding training, and career growth opportunities.
- Other info: Dynamic environment with a focus on diversity and personal development.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Proven leadership skills and retail experience required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Boots Speke Estee Lauder 4 day counter manager in Liverpool employer: Estee Lauder Companies
At Boots Speke, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Counter Manager, you will not only lead a passionate team but also benefit from extensive training and development opportunities that pave the way for a rewarding career in the beauty industry. With a commitment to diversity and a competitive benefits package, we empower our employees to thrive and achieve their full potential in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Boots Speke Estee Lauder 4 day counter manager in Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Research Estee Lauder's values and how they align with your own. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or handled a tough customer situation. We want you to showcase your skills in a way that makes you stand out as the perfect fit for the Counter Manager role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process. They might share valuable insights that can give you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Boots Speke Estee Lauder 4 day counter manager in Liverpool
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight any previous experience where you've led a team or coached others. We want to see how you can inspire and develop your team to hit those sales targets!
Tailor Your Application:Don’t just send a generic CV! We love it when candidates customise their applications to reflect the job description. Use keywords from the listing to show us you’re the perfect fit for the Counter Manager role.
Demonstrate Your Customer Focus:Share examples of how you've gone above and beyond for customers in the past. We’re looking for someone who can anticipate needs and handle tricky situations with ease, so let that shine through in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction will show that you’re results-oriented and ready to take charge.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for this role.
✨Understand the Brand
Do your homework on Estee Lauder and its products. Familiarise yourself with their latest campaigns and values. Showing genuine enthusiasm for the brand will help you connect with the interviewers and prove you’re a good cultural fit.
✨Prepare for Customer Scenarios
Anticipate questions about handling difficult customer situations. Think of a few examples where you turned a negative experience into a positive one. This will highlight your customer service skills and your ability to maintain composure under pressure.
