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For Companies At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand known for its commitment to excellence.
- Benefits: Enjoy competitive pay, training opportunities, and a diverse work culture.
- Why this job: Be the CEO of your own store and kickstart a rewarding career in beauty.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: This role offers exposure to business planning and customer relationship management.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge:
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land La Mer Counter Manager HBeauty Silverburn 37.5 hours
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've successfully managed a team in a retail environment. Highlight any initiatives you took that led to improved sales or customer satisfaction.
✨Tip Number 2
Familiarise yourself with La Mer's brand values and product offerings. Being able to discuss how you can align the store's goals with the brand's mission will demonstrate your commitment and understanding of the role.
✨Tip Number 3
Prepare to discuss your experience with strategic planning and execution. Think about how you can apply these skills to create impactful in-store events and customer relationship management strategies that resonate with La Mer's clientele.
✨Tip Number 4
Network with current or former employees of La Mer or similar beauty brands. Gaining insights into their experiences can provide you with valuable information to bring up during your interview, showing your proactive approach and genuine interest in the company.
We think you need these skills to ace La Mer Counter Manager HBeauty Silverburn 37.5 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and coaching experience in retail. Use specific examples that demonstrate your ability to meet sales targets and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your strategic approach to business planning. Mention how your skills align with the role of Counter Manager and how you can contribute to the team's success.
Showcase Customer Service Skills: Provide examples in your application that illustrate your exceptional customer service skills. Highlight situations where you successfully handled difficult customer interactions or improved customer satisfaction.
Demonstrate Results Orientation: Include quantifiable achievements in your application, such as sales increases or successful events you have managed. This will show your results-oriented mindset and drive to exceed objectives.
How to prepare for a job interview at Estee Lauder Companies
✨Showcase Your Leadership Skills
As a Counter Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on coaching and developing others to achieve their goals.
✨Understand the Business
Familiarise yourself with retail business strategies, especially in the beauty industry. Be ready to discuss how you would create and execute a business plan that targets customer recruitment and retention effectively.
✨Demonstrate Customer Service Excellence
Prepare to share specific instances where you've handled difficult customer situations with tact and diplomacy. Highlight your ability to anticipate customer needs and provide exceptional service.
✨Emphasise Your Results-Driven Mindset
Be prepared to discuss your achievements in previous roles, particularly how you've met or exceeded sales targets. Show that you have a high drive to achieve objectives and can motivate your team to do the same.
