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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand with a focus on personal development.
- Benefits: Competitive pay, training opportunities, and a chance to grow in the beauty industry.
- Why this job: Be the CEO of your own store and make a real impact in retail.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: Diverse culture with excellent career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge:
- Retail sales experience
- Team leadership
- Degree of experience dependent on business/store size
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
Bobbi Brown Fenwick Kingston Counter Manager FTC in Kingston upon Thames employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bobbi Brown Fenwick Kingston Counter Manager FTC in Kingston upon Thames
✨Tip Number 1
Get to know the company culture! Before your interview, dive into their social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your leadership and coaching skills confidently, making you stand out as the dynamic Counter Manager they’re looking for.
✨Tip Number 3
Show off your results! Be ready to share specific examples of how you've met sales targets or improved customer service in past roles. Numbers speak volumes, so bring those stats to the table to demonstrate your impact.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be the perfect fit for their team!
We think you need these skills to ace Bobbi Brown Fenwick Kingston Counter Manager FTC in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've inspired and developed teams in the past, especially in a fast-paced retail environment. Share specific examples that demonstrate your ability to coach others and achieve targets.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the posting, like 'customer relationship management' and 'business planning', to show us you’re the perfect fit for the role.
Be Results-Oriented: We’re looking for someone who’s driven to meet objectives and standards. In your application, include quantifiable achievements that showcase your results-oriented mindset. Whether it’s sales figures or customer satisfaction scores, numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction with concrete numbers will impress the interviewers and show that you’re results-oriented.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for the Counter Manager role.
✨Understand the Brand
Familiarise yourself with Bobbi Brown’s products, values, and recent campaigns. Showing genuine enthusiasm for the brand and understanding its position in the beauty industry will help you connect with the interviewers and highlight your passion for the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific retail scenarios, such as managing a difficult customer or planning an in-store event. Practising your responses to these types of questions will help you articulate your thought process and problem-solving skills effectively.
