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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Estee Lauder, a leader in prestige beauty with a dynamic culture.
- Benefits: Competitive pay, outstanding training, and career growth opportunities.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Retail experience, leadership skills, and a passion for coaching.
- Other info: Diverse environment with excellent development and progression potential.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge
- Retail sales experience.
- Team leadership
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
Estee Lauder Counter Manager Gatwick Airport (North) 36 hours in Kent employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder Counter Manager Gatwick Airport (North) 36 hours in Kent
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Estee Lauder's values and mission. This will help you connect your experience with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a conflict. Being able to share these experiences will show that you have the skills they're looking for in a Counter Manager.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the company, plus it shows your genuine interest in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Estee Lauder Counter Manager Gatwick Airport (North) 36 hours in Kent
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, especially in fast-paced environments like retail.
Tailor Your Application: Don’t just send a generic CV! We love it when candidates tailor their applications to match the job description. Use keywords from the posting to show us you’re the perfect fit for the Counter Manager role.
Demonstrate Your Customer Service Flair: Since this role is all about exceptional customer service, share specific examples of how you've gone above and beyond for customers. We want to know how you handle tough situations with diplomacy and tact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you met or exceeded targets will show that you're results-oriented and ready to take accountability for the store's performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for a Counter Manager.
✨Customer-Centric Mindset
Be ready to discuss how you handle customer service challenges. Share stories that highlight your diplomacy and tact when dealing with difficult situations. This will show that you can maintain high standards of customer service, even under pressure.
✨Strategic Thinking
Think about how you would create an agile business plan for the counter. Be prepared to discuss your ideas for recruiting and retaining customers, as well as any impactful in-store events you might organise. This will illustrate your proactive approach and flair for business planning.
