At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for visitors.
- Company: Join the vibrant team at Jo Malone London, known for its creativity and kindness.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Other info: Flexible retail hours in a fast-paced boutique setting.
- Why this job: Be the host with the most and showcase the world of fragrance to diverse customers.
- Qualifications: Warm, friendly attitude with a passion for storytelling and customer service.
The predicted salary is between 20000 - 25000 £ per year.
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with opening and closing of the Boutique and housekeeping duties. The Stylist will understand their individual sales and service goals.
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Build collaborative relationships with your colleagues
- Support the execution of in store events
- Awareness of stock and inventory
- Maintain high VM standards and work environment
- To be aware of competitor activity and to drive an omni-channel approach
- Adhere to Brand grooming guidelines
- Maintain the high standard of housekeeping
The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
The ability to provide inspirational, authentic and personalized customer service. Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment. Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Jo Malone London - John Lewis Oxford Street - 37.5 hour Stylist employer: Estee Lauder Companies
At Jo Malone London, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates creativity and exceptional customer service. As a Stylist at our John Lewis Oxford Street location, you will enjoy unique opportunities for personal growth through engaging events and collaborative teamwork, all while being part of a brand that values kindness and curiosity. With a focus on employee development and a supportive environment, we ensure that every team member feels valued and empowered to bring their best selves to work.
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London - John Lewis Oxford Street - 37.5 hour Stylist
✨Tip Number 1
Get to know Jo Malone London inside out! Familiarise yourself with their products, services, and brand values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as the perfect fit for the team.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers in a boutique setting. Role-play scenarios with friends or family to get comfortable with showcasing your warm and friendly personality, just like the Stylist role requires.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events where Jo Malone London is featured. Building relationships can give you insider tips and might even lead to a referral, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Jo Malone London family. So, get your application in and let’s make some fragrant memories together!
We think you need these skills to ace Jo Malone London - John Lewis Oxford Street - 37.5 hour Stylist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to sprinkle in some creativity and warmth that reflects the Jo Malone spirit.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your customer service experience and any relevant skills that align with the Stylist position. We love seeing how you can bring our brand’s generosity to life!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Jo Malone London.
How to prepare for a job interview at Estee Lauder Companies
✨Know the Brand Inside Out
Before your interview, dive deep into Jo Malone London's history, values, and product offerings. Familiarise yourself with their signature scents and services, as this will help you connect with the brand's ethos and demonstrate your passion for their products.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or created memorable experiences. This role is all about making connections, so be ready to share your stories!
✨Embrace Creativity
Since creativity is key in this role, think of ways you can bring that to the table during your interview. Whether it's ideas for in-store events or unique ways to engage customers, showing your creative side will set you apart from other candidates.
✨Dress to Impress
As a Stylist, your appearance matters! Make sure you adhere to the brand's grooming guidelines and present yourself in a polished manner. This not only reflects your understanding of the brand but also shows your commitment to maintaining high standards.
