Senior Stylist
As one of our talented Stylists you will provide welcoming, authentic and personalized service to our customers to achieve all customer service and sales targets. You will create a unique in‑store experience that educates, inspires and delights them, and collaborate with the dynamic team to maintain the store's visual merchandising standards.
Responsibilities
- Deliver outstanding customer service and achieve sales targets set by the Store Manager.
- Follow the Service Checklist and the Three Steps of Service to ensure every customer experiences a fragrance journey that amazes.
- Coach and motivate fellow Stylists, highlight growth opportunities and support them in meeting individual service goals.
- Execute events and promotions according to guidelines, striving to exceed event targets.
- Assist with daily stock replenishment, rotation, and maintenance of the stock room, and communicate low‑stock or out‑of‑stock items to management.
- Maintain a clean and organised work area, including display units, testers, Tasting Bar™, Wet Test Area and Hot Towel Warmers.
- Support store operations and administrative tasks such as inventory counts, administration paperwork, cash handling and annual leave requests.
- Show punctuality and a positive attitude, acting as a liaison between store management and team members, setting goals and monitoring progress.
- Attend training sessions and work with Sales & Education staff to achieve Service Accreditations.
- Ensure only JoMalone London fragrance products are used during working hours and maintain high grooming and hygiene standards at the counter.
Qualifications
- Qualification or equivalent experience in make‑up artistry or previous retail make‑up experience preferred; amateur level experience accepted if it demonstrates creative and technical expertise.
- Ability to provide inspirational, authentic and personalized customer service.
- Willingness to work retail hours, including days, nights, weekends and special events in a fast‑paced environment.
- Previous experience with retail point‑of‑sale software.
- Proof of right to live and work in the country when invited for an interview.
Jo Malone London, Harrods London, Senior Stylist, 37.5 hours employer: Estee Lauder Companies
Estée Lauder Companies is an exceptional employer located in Stoke-on-Trent, offering a vibrant work culture that celebrates diversity and creativity. Employees benefit from comprehensive training programmes and clear pathways for career advancement, making it an ideal environment for both seasoned professionals and enthusiastic newcomers in the beauty industry. With a competitive remuneration package and a focus on personal development, this role promises a rewarding experience for those passionate about prestige beauty.
