Jo Malone London, Harrods, Business Manager, 37.5 hours

Business Manager – Store/Retail/Counter Manager

Overview

We are looking for a dynamic and inspirational manager to lead, coach and develop our team of Sales Associates. The role involves achieving all sales, customer service and operational targets while building a high‑performing team.

Responsibilities

• Lead, coach and develop the sales team to meet and exceed targets.
• Develop and execute an agile business plan, including recruitment, retention and customer engagement strategies.
• Plan and execute in‑store events to drive traffic and sales.
• Manage inventory, facilities and cash reconciliation processes.
• Analyse sales data to set realistic targets and identify improvement opportunities.
• Maintain visual merchandising standards and a welcoming store environment.
• Ensure timely completion of all administrative tasks.

Qualifications

• Proven retail management or assistant retail management experience, preferably in cosmetics.
• Experience in business planning, including setting sales and customer service targets, performing sales analysis and staff scheduling.
• Retail operations experience (inventory, facilities management, cash reconciliation).
• Track record of leading a team to achieve sales and customer service targets.
• Experience creating and executing in‑store events.
• Ability to work retail hours, including days, nights, weekends and special events.
• Previous use of retail point‑of‑sale software and Microsoft Office.
• Applicants must be able to provide proof of right to live and work in the country if invited for an interview.

Benefits

Competitive remuneration and benefits package, progress opportunities, outstanding training and development, and a culture that values diversity and creativity.