At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and drive sales.
- Company: Join Jo Malone London, a brand known for its luxury fragrances and exceptional customer experience.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible hours including evenings and weekends; perfect for students looking to grow their career.
- Why this job: Be the face of the store and create memorable experiences for customers.
- Qualifications: Proven leadership skills and retail experience in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This role offers the opportunity to be the executive owner of the store, with full accountability for creating and executing an agile business plan, recruiting and retaining customers, orchestrating impactful in‑store events, managing customer relationships and leading a high‑performing team.
Responsibilities
- Lead, coach, and develop a team of Sales Associates.
- Deliver exceptional customer service and maximise sales performance and productivity.
- Drive impactful in‑store events and the overall customer experience.
- Maintain high visual merchandising standards and a clean, safe working environment.
- Plan and manage staffing, inventory and cash reconciliation.
- Set and track sales and customer service targets, analyse results and adjust strategy.
- Report on performance through online learning tools and reporting systems.
- Engage with internal platforms and competitor activity to support an omni‑channel approach.
Qualifications
- Effective verbal and written communication skills with excellent interpersonal skills.
- Proven retail sales and team‑leadership experience.
- Results oriented with high drive to meet objectives and standards.
- Experience in strategic planning, execution and financial planning.
- Ability to work autonomously and as part of a team.
- Strong attention to detail and organisational skills.
- Proactive and positive approach to work and tasks, with confidentiality and discretion.
- Knowledge of Microsoft Excel and a computerised retail system.
- Ability to develop and manage staff schedules, inventory and cash reconciliation.
- Experience in retail operations, inventory and facilities management.
- Capability to develop and execute store events.
Ideal Candidate
- Warm, kind, friendly, with a ‘can‑do’ attitude.
- Passion for service and storytelling, adaptable and versatile.
- Groomed, clean and crisp professional appearance.
- Prior experience coaching a team to meet sales and service targets.
- Can work retail hours including evenings, weekends and special events.
- Proof of right to live and work in the country if required.
Jo Malone London, Counter Manager, JLP White City, 37.5 hours employer: Estee Lauder Companies
At Jo Malone London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and personal growth. As a Counter Manager at our JLP White City location, you will lead a passionate team in delivering outstanding customer experiences while enjoying comprehensive training and development opportunities. Our commitment to employee well-being and a supportive environment makes us a rewarding place to build your career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London, Counter Manager, JLP White City, 37.5 hours
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Jo Malone London's values and mission. This will help you connect with the team and show that you're not just another candidate, but someone who truly fits in.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or driven sales. We want to hear about those moments when you inspired others or turned a tough situation around. Be ready to share!
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've gone above and beyond for customers in the past. Remember, this role is all about creating exceptional experiences, so let your passion shine through.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team or upcoming events. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
We think you need these skills to ace Jo Malone London, Counter Manager, JLP White City, 37.5 hours
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading and coaching teams. We want to see how you've inspired others to achieve their goals, so share specific examples that demonstrate your leadership style.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention how your skills align with the responsibilities of the Counter Manager role.
Be Results-Oriented:We’re all about achieving targets, so make sure to include any quantifiable results from your previous roles. Whether it’s sales figures or customer satisfaction scores, we want to see how you’ve made an impact!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you met or exceeded targets will show that you're results-oriented and ready to drive performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others.
✨Plan for Customer Engagement
Think about innovative ideas for in-store events or customer engagement strategies. Be ready to share how you would create memorable experiences for customers, as this is key to the role and shows your passion for service.
✨Dress to Impress
Since this is a retail position, your appearance matters. Dress professionally and ensure you reflect the brand's image. A polished look will help convey your seriousness about the role and your understanding of the brand's values.
