Jo Malone London, Boutique Manager, St Pancras Boutique, 37.5 hours

• Boutique Manager
• Description

As a Retail Manager you will be responsible for driving retail sales while delivering 5 Star Customer Service.

This involves managing and developing the talent and capabilities of your team to achieve optimal performance.

You will be responsible for delivering retail operational excellence to provide an efficient and effective work environment.

By spending the majority of your time on the floor, coaching and leading by example to ensure The M·A·C Experience is delivered to each customer.

We are looking for dynamic passionate and motivated candidates with experience of leading a team in a fast paced retail environment.

What We Offer

• At MAC you will work as part of a dedicated team who are committed to providing you with state of the art training and exposure to the most update trends.
• You will also have access to and use outstanding products.
• Many of our senior executives initially began their career with MAC as a Retail Manager and we endeavour to provide our employees with professional development and career progression.

Responsibilities

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively Build collaborative relationships
• Create, organise and execute in store events
• Effectively manage stock and inventory
• Maintain high VM standards and work environment
• Complete any administrative tasks to a high standard and in a timely manner
• Confident to use all online learning tools and reporting systems
• Engage in all internal platforms
• To be aware of competitor activity and to drive an omni-channel approach

Qualifications

• Excellent customer service skills
• Previous experience in Sales/Goal driven environment is desirable
• Experience in leading and supervising people
• Experience gained within a retail store environment is advantageous
• Excellent communication skills, leadership, organizational and time management skills
• Proven retail management/assistant retail management experience
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
• Warm, kind and friendly, love to help with a ‘can-do’ attitude
• Has a passion for service and storytelling while being adaptable and versatile
• Gracious, intelligent, smart and has a groomed, clean and crisp image
• While experience and qualifications in makeup artistry is desirable, on-the-job training is available for those with leadership and retail experience
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