Assistant Boutique Manager
Description
We are seeking an inspirational and dynamic Assistant Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self‑starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Responsibilities & Duties
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships across department store
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- Be aware of competitor activity and drive an omni-channel approach
Qualifications
- Proven retail experience, preferably within cosmetics
- Proven retail management or assistant retail management experience
- Ability to provide inspirational, authentic and personalized customer service
- Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Retail operations experience including inventory and facilities management and cash reconciliation
- Experience of creating and executing in‑store events
- Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment
- Previous experience with retail point of sale software
- Proficient in Microsoft Office
- Applicants must be able to provide proof of right to live and work in the country if invited to attend interview
Ideal Candidate Profile
The ideal candidate will be warm, kind and friendly, love to help with a ‘can‑do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
Our Brand & Culture
At JoMaloneLondon we value trust, respect and humour and apply these to everything we do. We invest deeply in employee development and encourage you to become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our culture of kindness and creativity means a supportive and stimulating environment where friendships are made and careers are built.
We are part of The Estée Lauder Companies, a global community of creative talent with a strong family values, long‑term focus on sustainable growth and commitment to our people. We are proud to be a global citizen, supportive of sustainability and innovation.
Jo Malone London - Battersea - Assistant Boutique Manager - 37.5 hours employer: Estee Lauder Companies
Estée Lauder Companies is an exceptional employer located in Stoke-on-Trent, offering a vibrant work culture that celebrates diversity and creativity. Employees benefit from comprehensive training programmes and clear pathways for career advancement, making it an ideal environment for both seasoned professionals and enthusiastic newcomers in the beauty industry. With a competitive remuneration package and a focus on personal development, this role promises a rewarding experience for those passionate about prestige beauty.
