Jo Malone London, Assistant Boutique Manager, St Pancras Boutique, Maternity Cover, 37.5 hours

At Jo Malone London, we bring the brand’s generosity to life within our boutiques through exceptional customer service. The Assistant Boutique Manager will host visitors, showcase the world of Jo Malone, and support the Boutique Manager in running the business. The role includes managing the team, overseeing store operations, and elevating events.

Reports to: Boutique Manager

Direct reports: Senior Stylist / Stylist

Responsibilities:

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Manage staff and develop them through coaching
• Communicate effectively across departments
• Build collaborative relationships with department store
• Create, organise and execute in‑store events
• Effectively manage stock and inventory
• Maintain high visual merchandising standards and store environment
• Complete administrative tasks to a high standard and in a timely manner
• Monitor competitor activity and drive an omni‑channel approach

Qualifications:

• Proven retail management or assistant retail management experience
• Ability to provide inspirational, authentic and personalised customer service
• Previous supervisory experience with a track record of coaching and achieving sales and customer service targets
• Experience with business planning, setting sales and customer service targets, sales analysis and staff scheduling
• Retail operations experience including inventory and cash reconciliation
• Experience creating and executing in‑store events
• Ability to work retail hours including days, nights, weekends and special events in a fast‑paced environment
• Previous experience with retail point‑of‑sale software
• Proficiency in Microsoft Office
• Must be able to provide proof of right to live and work in the country if invited to interview