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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Jo Malone London, a leader in prestige beauty with a vibrant culture.
- Benefits: Competitive pay, excellent training, and career growth opportunities.
- Why this job: Kickstart your retail career while coaching others and making an impact.
- Qualifications: Retail experience, supervisory skills, and a passion for customer service.
- Other info: Dynamic environment with diverse thoughts and people valued.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self-starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Proven retail experience preferably within cosmetics
- The ability to provide inspirational, authentic and personalized customer service
- Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
- Retail operations experience including inventory management and cash reconciliation
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Proficient in Microsoft Office
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Jo Malone London - Assistant Manager - TR Heathrow in Hounslow employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London - Assistant Manager - TR Heathrow in Hounslow
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Jo Malone's products and values. This way, you can show off your passion for their unique offerings and how you can contribute to their success.
✨Tip Number 2
Practice your coaching skills! Think of examples where you've successfully mentored others in a retail setting. Be ready to share these stories during your interview to demonstrate your leadership potential.
✨Tip Number 3
Showcase your customer service flair! Prepare to discuss how you've provided personalised service in the past. Highlighting your ability to connect with customers will set you apart as a candidate who truly understands the retail experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Jo Malone London - Assistant Manager - TR Heathrow in Hounslow
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! We want to see how your experience aligns with our values and how you can inspire others in a fast-paced environment.
Highlight Your Coaching Skills: Make sure to mention any previous supervisory roles you've had. We’re looking for someone who can coach and mentor others, so share specific examples of how you've helped team members achieve their goals.
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and how they’ve shaped your approach to customer service and team leadership.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining our team!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Jo Malone London's product range. Understand the different fragrances, their notes, and what makes them unique. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Coaching Skills
Since the role involves coaching and mentoring, prepare examples of how you've successfully developed team members in the past. Think about specific situations where your guidance led to improved performance or sales. This will demonstrate your ability to inspire others.
✨Demonstrate Customer Service Excellence
Be ready to discuss your approach to providing exceptional customer service. Share anecdotes that highlight your ability to connect with customers and create memorable experiences. This is crucial in a retail environment, especially in prestige beauty.
✨Prepare for Operational Questions
Expect questions related to retail operations, such as inventory management and cash handling. Brush up on your experience with point-of-sale systems and be prepared to discuss how you’ve managed these aspects in previous roles. This will show your readiness to handle the operational side of the job.
