Position Summary
At JoMalone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of JoMalone London™ to our customers, global colleagues, corporate clients and media contacts.
As Boutique Manager, your role will be to elevate events and draw success from them while ensuring the smooth running of the store and ensuring all your team are aligned with the Boutique and Brand vision. You will coach and inspire your team, ensuring their development and helping them exceed their KPIs, as well as your own.
Responsibilities
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships
- Create, organise and execute in‑store events
- Effectively manage stock and inventory
- Maintain high visual merchandising standards and a positive work environment
- Complete administrative tasks to a high standard and in a timely manner
- Confidently use online learning tools and reporting systems
- Engage in all internal platforms
- Be aware of competitor activity and drive an omni‑channel approach
Qualifications
- Proven retail management/assistant retail management experience
- The ability to provide inspirational, authentic and personalised customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience creating and executing in‑store events
- Ability to work retail hours, including days, nights, weekends and special events, in a fast‑paced environment
- Applicants must be able to provide proof of right to live and work in the country if invited to attend an interview
Jo Malone London High Wycombe Counter Manager 37.5hrs Maternity Leave Cover employer: Estee Lauder Companies
Estée Lauder Companies is an exceptional employer located in Stoke-on-Trent, offering a vibrant work culture that celebrates diversity and creativity. Employees benefit from comprehensive training programmes and clear pathways for career advancement, making it an ideal environment for both seasoned professionals and enthusiastic newcomers in the beauty industry. With a competitive remuneration package and a focus on personal development, this role promises a rewarding experience for those passionate about prestige beauty.
