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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Harvey Nichols, a leader in prestige beauty with a vibrant culture.
- Benefits: Competitive salary, outstanding training, and progressive career opportunities.
- Why this job: Be the CEO of your own store and make a real impact in retail.
- Qualifications: Retail experience, strong leadership skills, and a passion for coaching.
- Other info: Dynamic environment with excellent growth potential in the beauty industry.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge:
- Retail sales experience.
- Team leadership
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
Harvey Nichols La Mer - Retail Manager (FT 37.5hrs) employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Harvey Nichols La Mer - Retail Manager (FT 37.5hrs)
✨Tip Number 1
Get to know the company inside out! Research Harvey Nichols and La Mer, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various retail scenarios, especially around customer service and team leadership. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Harvey Nichols La Mer - Retail Manager (FT 37.5hrs)
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire others and achieve results.
Tailor Your Application: Don’t just send a generic CV and cover letter! We recommend tailoring your application to reflect the skills and experiences mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what it takes to succeed.
Be Results-Oriented: We love candidates who are driven by results! In your application, mention any targets you've met or exceeded in previous roles. This could be sales figures, customer satisfaction scores, or team performance metrics—anything that showcases your ability to deliver.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and targets from previous roles. Be ready to discuss how you achieved these goals and what strategies you used. This shows that you’re results-oriented and understand the importance of meeting objectives.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to improve their performance or resolved a conflict. This will demonstrate your ability to guide and develop others, which is crucial for the role.
✨Customer-Centric Mindset
Be ready to share stories about how you've gone above and beyond for customers. Highlight your skills in customer relationship management and how you’ve handled difficult situations with diplomacy. This will show that you can anticipate and meet customer needs effectively.
✨Strategic Thinking
Familiarise yourself with basic business planning concepts. Be prepared to discuss how you would create an agile business plan for the store. Think about potential in-store events or marketing strategies that could attract customers and retain them, showcasing your proactive approach.
