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For Companies At a Glance
- Tasks: Lead a dynamic team to drive sales and enhance customer experience.
- Company: Estee Lauder at Boots Southampton, a leader in beauty and cosmetics.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Experience in retail and strong communication skills are essential.
- Other info: Join a vibrant team with a focus on innovation and customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:
- Reflecting a credible and professional Brand image to all internal and external consumers at all times.
- Maximising sales through selling, providing excellent service and retail standards.
- Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
- Understanding daily/weekly targets.
- Ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels.
- Keeping up to date with competitor activities and missed opportunities.
- Effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
- Delivering the Brand Strategy, ensuring the delivery of an effective local plan.
- Planning and implementing local marketing & events initiatives, aligned to Retailer activity.
- Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
- Being an Ambassador for the Brand, leading the way to ensure Brand values are represented and brought to life.
- Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
- Using digital tools to ensure knowledge is kept up to date.
- Delivering a consumer recruitment and retention strategy to grow a loyal consumer base.
- Developing up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs.
Operations:
- Planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
- Reviewing retail standards on a daily basis ensuring they are maintained to the required standard.
- Ensuring deliveries, stock movements and associated administration are completed within agreed Company timeframes.
- Ensuring that all auditable processes and administration are actioned to Company guidelines and taking corrective action in highlighted areas of risk.
- Ensuring all information requests are fulfilled accurately, within deadlines set.
- Minimising stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed.
- Creating and maintaining a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to.
- Ensuring that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality:
- Managing daily replenishment, taking appropriate action where necessary.
- Maximising sales performance by utilising all commercial reports before making commercial decisions.
- Planning and delivering the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
- Identifying stock package issues, and taking corrective action, informing the Area Manager when out of direct control.
- Effectively managing all promotions and discounts ensuring they are actioned in line with Company guidelines.
- Identifying trends and making suggestions to enhance product performance.
Qualifications:
- Experience in a fast-paced retail and/or consumer facing environment.
- Ability to drive self-development.
- Commercial understanding and awareness of industry.
- Effective communication, organisation and prioritisation skills.
Estee Lauder - Boots Southampton - Counter Lead 30 Hours per week / 4 Days in Hampshire employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder - Boots Southampton - Counter Lead 30 Hours per week / 4 Days in Hampshire
✨Tip Number 1
Get to know the brand inside out! Research Estee Lauder's products, values, and recent campaigns. This way, when you walk into that interview, you can show off your knowledge and passion for the brand, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where Estee Lauder is present. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing that job.
✨Tip Number 3
Showcase your sales skills! Prepare examples of how you've driven sales or improved customer experiences in previous roles. Use specific numbers and outcomes to demonstrate your impact, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in the role and the company. So, get clicking!
We think you need these skills to ace Estee Lauder - Boots Southampton - Counter Lead 30 Hours per week / 4 Days in Hampshire
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for Estee Lauder shine through! We want to see how you connect with the brand and its values. Share any personal experiences or stories that highlight your love for beauty and retail.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for candidates who understand the importance of driving sales and delivering excellent service, so highlight relevant achievements that demonstrate these abilities.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Counter Lead role. Use bullet points if it helps to make your key skills stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Estee Lauder.
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Brand Inside Out
Before the interview, make sure you research Estee Lauder thoroughly. Understand their brand values, product lines, and recent marketing campaigns. This will help you demonstrate your passion for the brand and show that you're ready to be an ambassador for them.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully driven sales or improved customer service. Use metrics if possible, like percentage increases in sales or customer satisfaction scores, to quantify your achievements and impress the interviewer.
✨Stay Updated on Competitors
Familiarise yourself with what other beauty brands are doing in the market. Be ready to discuss any recent trends or competitor activities that could impact Estee Lauder. This shows that you have a commercial mindset and are aware of the industry landscape.
✨Demonstrate Your Leadership Qualities
As a Counter Lead, you'll need to inspire and guide your team. Think of examples where you've led a team or project, highlighting your communication and organisational skills. Show how you can create a positive work environment and drive your team towards achieving targets.
