At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Estee Lauder, a leader in prestige beauty with a focus on diversity.
- Benefits: Competitive pay, outstanding training, and career growth opportunities.
- Other info: Dynamic environment with potential for long-term career advancement.
- Why this job: Be the CEO of your own store and make a real impact in beauty.
- Qualifications: Retail experience, strong leadership skills, and a passion for coaching.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Estee Lauder Part Time Counter Manager 24hrs (4 Days) Downtown Grantham employer: Estee Lauder Companies
Estee Lauder is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to lead and develop their teams in a fast-paced retail environment. With a strong focus on career progression, outstanding training, and a competitive benefits package, this role offers the perfect opportunity for ambitious individuals to grow within the prestigious beauty industry while making a meaningful impact in their community. Located in Downtown Grantham, you will enjoy a vibrant atmosphere that encourages creativity and collaboration among diverse talents.
StudySmarter Expert Advice🤫
We think this is how you could land Estee Lauder Part Time Counter Manager 24hrs (4 Days) Downtown Grantham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Estee Lauder's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or handled a tough customer situation. We want you to showcase your skills and experience in a way that aligns with what they're looking for.
✨Tip Number 3
Dress to impress! Since this is a role in the beauty industry, make sure your appearance reflects the brand's image. Show off your personal style while keeping it professional – it’s all about making a great first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Counter Manager position.
We think you need these skills to ace Estee Lauder Part Time Counter Manager 24hrs (4 Days) Downtown Grantham
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight any previous experience where you've led a team or managed a project. We want to see how you can inspire and coach others, so share specific examples that demonstrate your leadership style.
Tailor Your Application:Don’t just send the same CV and cover letter everywhere! Take the time to tailor your application to this role at Estee Lauder. Mention how your skills align with their needs, especially in customer service and business planning.
Be Results-Oriented:We love candidates who are driven by results! Include metrics or achievements from your past roles that showcase your ability to meet and exceed targets. This will show that you’re not just about talk but can deliver real outcomes.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for a Counter Manager role.
✨Understand the Brand
Familiarise yourself with Estee Lauder’s products, values, and recent campaigns. Showing genuine enthusiasm for the brand and its mission will help you connect with the interviewers and prove that you’re a good cultural fit for the company.
✨Prepare for Customer Scenarios
Think through potential customer service scenarios you might face as a Counter Manager. Be ready to discuss how you would handle difficult situations with diplomacy and tact, showcasing your problem-solving skills and customer relationship management expertise.
