At a Glance
- Tasks: Provide personalised fragrance experiences and drive sales for luxury brands.
- Company: Join Estée Lauder, a leader in luxury beauty products.
- Benefits: Competitive salary, commission, product discounts, and training opportunities.
- Other info: Flexible hours to support work-life balance and career growth.
- Why this job: Be part of a dynamic team and inspire customers with luxury fragrances.
- Qualifications: Retail experience preferred; passion for beauty and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
Job Description
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:
- Reflecting a credible and professional Brand image to all internal and external consumers at all times
- Maximising sales through selling, providing excellent service and retail standards
- Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
- Understanding daily/weekly targets
- Ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
- Keeping up to date with competitor activities and missed opportunities
- Effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image
- Delivering the Brand Strategy, ensuring the delivery of an effective local plan
- Planning and implementing local marketing & events initiatives, aligned to Retailer activity
- Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture
- Being an ambassador for the Brand, leading the way to ensure Brand values are represented and brought to life
- Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
- Using digital tools to ensure knowledge is kept up to date
- Delivering a consumer recruitment and retention strategy to grow a loyal consumer base
- Developing up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs
Operations
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
- Review retail standards on a daily basis ensuring they are maintained to the required standard
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
- Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
- Ensure all information requests are fulfilled accurately, within deadlines set
- Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
- Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
- Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits
Commerciality
- Manage daily replenishment, taking appropriate action where necessary
- Maximise sales performance by utilising all commercial reports before making commercial decisions
- Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
- Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
- Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
- Identify trends and make suggestions to enhance product performance
Fragrance Specialist Responsibilities
As one of our highly skilled Fragrance Specialists, you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalised in-store experience which educates and delights our customers. You will lead the Estee Lauder Companies Fragrance brands (Tom Ford, Balmain, Aramis and Estee Lauder) across 3 days per week in Boots Kensington; previous experience within prestige fragrance is preferred but not mandatory.
- A passion and energy to provide inspirational, authentic, and personalised customer service
- An approachable, friendly with a ‘can‑do’ attitude
- Previous beauty/fragrance experience is desirable
- An understanding of KPIs and daily/weekly brand targets
- Confidence in speaking to customers, get to know them and understand their needs to best cater to them
- Flexibility availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview
- Proof of right to live and work in the country
Qualifications
- Experience in a fast‑paced retail and/or consumer facing environment
- Ability to drive self‑development
- Commercial understanding and awareness of industry
- Effective communication, organisation and prioritisation skills
Compensation and Benefits
- Competitive industry salary
- Commission scheme
- Product discount
- Training and development
Fragrance Specialist - Tom Ford - Boots Battersea - 3 days per week employer: Estee Lauder Companies
At Estée Lauder Companies, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and personal growth. As a Fragrance Specialist at our Boots Battersea location, you will enjoy competitive salaries, commission opportunities, and extensive training to enhance your skills in the luxury beauty sector, all while working in a supportive environment that values work-life balance and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Fragrance Specialist - Tom Ford - Boots Battersea - 3 days per week
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Estee Lauder Companies, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Fragrance Specialist - Tom Ford - Boots Battersea - 3 days per week
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Estee Lauder Companies that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Estee Lauder Companies will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Estee Lauder Companies and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Estee Lauder Companies
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Estee Lauder Companies, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Estee Lauder Companies!
