At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Estee Lauder, a leader in prestige beauty with a focus on diversity.
- Benefits: Competitive pay, outstanding training, and career growth opportunities.
- Other info: Dynamic environment with a focus on personal development and teamwork.
- Why this job: Be the CEO of your own store and make a real impact in beauty.
- Qualifications: Proven leadership skills and retail experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Estee Lauder Counter Manager - Boots Exeter - 33.75 hours per week employer: Estee Lauder Companies
At Estee Lauder, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Exeter. As a Counter Manager, you will not only lead a passionate team but also benefit from extensive training and development opportunities that pave the way for a rewarding career in the beauty industry. With a commitment to diversity and a competitive benefits package, we empower our employees to thrive and achieve their full potential while delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Estee Lauder Counter Manager - Boots Exeter - 33.75 hours per week
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Estee Lauder and Boots. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or handled a tough situation. Be ready to share these during your interview to demonstrate your coaching and management skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This can give you insider knowledge and potentially a referral!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Estee Lauder Counter Manager - Boots Exeter - 33.75 hours per week
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight any experience you have in leading teams or coaching others. We want to see how you've inspired your colleagues to achieve their best, so share specific examples that demonstrate your leadership style.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to the role. Mention specific skills from the job description that match your experience, especially around customer service and business management.
Be Results-Oriented:We’re looking for someone who’s driven to meet objectives and standards. In your application, include examples of how you’ve gone above and beyond in previous roles to achieve results. Numbers and metrics can really make your achievements stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for a Counter Manager role.
✨Understand the Brand
Do your homework on Estee Lauder and its product lines. Familiarise yourself with their values, recent campaigns, and customer demographics. This knowledge will help you articulate how you can contribute to their business plan and enhance customer relationships.
✨Prepare for Customer Scenarios
Anticipate questions about handling difficult customer situations. Think of a few examples where you turned a negative experience into a positive one. This will showcase your customer service skills and your ability to handle tense situations with diplomacy and tact.
