At a Glance
- Tasks: Coordinate online order fulfilment, from processing to dispatch and inventory management.
- Company: Join Le Labo, a brand known for its unique fragrances and commitment to quality.
- Benefits: Enjoy a full-time role with competitive pay and a vibrant work environment.
- Other info: Work Monday to Friday in Shoreditch, with opportunities for growth in a fast-paced setting.
- Why this job: Be part of a dynamic team that values attention to detail and customer satisfaction.
- Qualifications: Strong organisational skills, multitasking ability, and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Description
The Estore Fulfilment Coordinator will be responsible for the accurate and timely fulfilment of online orders assigned the the UK fulfilment centre.
This role's day-to-day operation includes order processing, pick-pack and dispatch and inventory management.
This role will be based in our London hub, and will dual report to the UK Online Fulfilement Manager and Online Trading Manager for brand. com.
Responsibilities
- Fulfilment
- Order processing from the e-commerce platform.
- Pick, prepare and meticulously hand labelling creations and pack orders according to Le Labo's packaging standards.
- Ensure that all international regulations and paperwork are followed.
- Dispatch
- Ensure all orders are dispatched in 2 business days upon receipt of order.
- Ensure packages are picked up by shipping carriers in time.
- Inventory Management
- Received deliveries and ensure quantity of received goods match against PO.
- Record, replensish and mantain stock and supply levels.
- Ensure batch codes of all products are in date.
- Maintain and update product quanitity and availability on the e-commerce website.
- Customer Service
- Provide professional and responsive customer service through telephone.
- Investigate and resolve customer queries and roder related issues, providing appropriate and tailered solutions.
- Work collaboratively with internal teams to resolve complex customer or fulfilment issues and liaise with Concierge for special requests and orders.
- Must be able to support high-volume trading periods with efficiency to work through significant fluctuations in daily order volumes.
Skills & Experience
- Excellent Organisational Skills and the ability to multitask
- Ability to manage time and prioritise work assignments
- Ability to function independently after training to complete assignments
- Strong attention to detail and accuracy
- Good understanding of stock availability and online product management
- Must be passionate about providing an exemplary customer experience
- Proficiency with Mac Applications and Microsoft Office
- Experience in E-commerce shipping software
- Excellent communication and teamwork skills
- Comfortable delivering results in a busy, fast paced environment
This vacancy is on site Monday to Friday from 9am to 5pm.
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Estore Fulfilment Coordinator - Le Labo - F/T - Mon-Fri - Shoreditch, UK employer: Estée Lauder Companies
M·A·C is an exceptional employer that champions creativity and individuality, offering a vibrant work culture where diversity is celebrated. Employees benefit from a supportive environment with ample opportunities for professional growth, including mentorship and training, while enjoying a range of perks such as hybrid working, generous annual leave, and exclusive discounts. Located in a dynamic industry, M·A·C empowers its team to lead innovative marketing strategies that resonate globally, making it a rewarding place for passionate marketing professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Estore Fulfilment Coordinator - Le Labo - F/T - Mon-Fri - Shoreditch, UK
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Estée Lauder Companies and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Estée Lauder Companies!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Estée Lauder Companies keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Estore Fulfilment Coordinator - Le Labo - F/T - Mon-Fri - Shoreditch, UK
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Estée Lauder Companies:This is your chance to really connect with the team at Estée Lauder Companies. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Estée Lauder Companies
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Estée Lauder Companies.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Estée Lauder Companies that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Estée Lauder Companies. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
