At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Estee Lauder, a leader in prestige beauty with a dynamic culture.
- Benefits: Competitive salary, outstanding training, and progressive career opportunities.
- Other info: Join a diverse team and develop your career in the beauty industry.
- Why this job: Be the CEO of your own store and make a real impact in beauty.
- Qualifications: Proven leadership skills and retail experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others’ development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers’ needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Estee Lauder Counter Manager - Fenwick Brent Cross 37.5 hours employer: Estee Lauder Companies
At Estee Lauder, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Counter Manager at our Fenwick Brent Cross location, you will not only lead a passionate team but also benefit from extensive training and development opportunities that pave the way for a rewarding career in the beauty industry. With a commitment to diversity and a competitive remuneration package, we empower our employees to thrive and achieve their full potential in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Estee Lauder Counter Manager - Fenwick Brent Cross 37.5 hours
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Estee Lauder and Fenwick Brent Cross. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Since this role is all about leading and coaching a team, think of specific examples from your past where you've successfully managed a team or resolved a conflict. We want you to showcase your skills and experiences that align with what they're looking for.
✨Tip Number 3
Be ready to discuss your business acumen! This position requires strategic planning and execution, so come prepared with ideas on how you would attract customers and drive sales. Show them that you can think like a CEO and have a plan to make the counter thrive.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind as they make their decision.
We think you need these skills to ace Estee Lauder Counter Manager - Fenwick Brent Cross 37.5 hours
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight any previous experience where you've led a team or managed a project. We want to see how you can inspire and coach others, so share specific examples that demonstrate your leadership style.
Tailor Your Application:Don’t just send the same CV and cover letter everywhere! Take the time to tailor your application to this role at Estee Lauder. Mention how your skills align with their needs, especially in customer service and business planning.
Be Results-Oriented:We love candidates who are driven by results! Include metrics or achievements from your past roles that showcase your ability to meet and exceed targets. This will help us see your potential impact on our team.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to track your application and ensure it reaches the right people!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction with specific numbers will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about times when you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is crucial for the Counter Manager role.
✨Understand the Brand
Familiarise yourself with Estee Lauder’s products, values, and recent campaigns. Showing genuine enthusiasm for the brand and its mission during the interview will help you stand out as a candidate who truly aligns with their vision.
✨Prepare for Customer Scenarios
Think through potential customer service scenarios you might face in the role. Be ready to discuss how you would handle difficult situations with diplomacy and tact, showcasing your problem-solving skills and customer relationship management expertise.
