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For Companies At a Glance
- Tasks: Lead a team to drive sales and enhance customer experience at Estee Lauder.
- Company: Join Estee Lauder, a global leader in beauty and skincare.
- Benefits: Enjoy competitive pay, flexible hours, and employee discounts.
- Why this job: Be part of a vibrant team that values creativity and consumer connection.
- Qualifications: Retail experience and strong communication skills are essential.
- Other info: Opportunity for growth and development in a dynamic retail environment.
The predicted salary is between 28800 - 43200 £ per year.
Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by
• reflecting a credible and professional Brand image to all internal and external consumers at all times
• maximising sales through selling, providing excellent service and retail standards
• contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
• Understand daily/weekly targets
• Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
• Keep up to date with competitor activities and missed opportunities
• Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
• Deliver the Brand Strategy, ensuring the delivery of an effective local plan
• Plan and implement local marketing & events initiatives, aligned to Retailer activity.
• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
• Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
• Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
• Use digital tools to ensure knowledge is kept up to date
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer\’s needs. Operations
• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
• Review retail standards on a daily basis ensuring they are maintained to the required standard
• Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
• Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
• Ensure all information requests are fulfilled accurately, within deadlines set
• Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
• Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
• Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of \’Acceptable\’ during audits.
Commerciality
• Manage daily replenishment, taking appropriate action where necessary
• Maximise sales performance by utilising all commercial reports before making commercial decisions
• Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
• Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
• Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
• Identify trends and make suggestions to enhance product performance.
Qualifications
. Experience in a fast⁃paced retail and/or consumer facing environment • Ability to drive self⁃development
• Commercial understanding and awareness of industry
• Effective communication, organisation and prioritisation skills
Estee Lauder Boots St Andrews Assistant Manager Counter Lead employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder Boots St Andrews Assistant Manager Counter Lead
✨Tip Number 1
Familiarise yourself with the Estee Lauder brand and its values. Understanding their mission and how they position themselves in the market will help you demonstrate your alignment with their goals during any discussions.
✨Tip Number 2
Stay updated on current trends in the beauty industry, especially regarding competitor activities. This knowledge will allow you to speak confidently about market dynamics and suggest innovative ideas during interviews.
✨Tip Number 3
Prepare to discuss your experience in driving sales and managing teams in a retail environment. Be ready to share specific examples of how you've maximised sales and improved customer service in previous roles.
✨Tip Number 4
Leverage social media to showcase your passion for the brand and the beauty industry. Engaging with Estee Lauder's online presence can demonstrate your enthusiasm and understanding of their marketing strategies.
We think you need these skills to ace Estee Lauder Boots St Andrews Assistant Manager Counter Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and consumer-facing roles. Emphasise your ability to drive sales, manage teams, and deliver excellent customer service, as these are key aspects of the Counter Lead position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Estee Lauder brand and how your skills align with their values. Mention specific examples of how you've successfully driven sales or improved customer experiences in previous roles.
Showcase Your Commercial Awareness: Demonstrate your understanding of the beauty industry and current market trends in your application. Highlight any experience you have with visual merchandising, promotions, or managing stock, as these are crucial for the role.
Prepare for Potential Questions: Think about how you would respond to questions regarding your approach to achieving sales targets, handling customer complaints, and leading a team. Being prepared will help you convey confidence and competence during the interview process.
How to prepare for a job interview at Estee Lauder Companies
✨Show Your Sales Savvy
Be prepared to discuss your previous sales experiences and how you've driven turnover in past roles. Highlight specific examples where you exceeded targets or implemented successful strategies.
✨Know the Brand Inside Out
Research Estee Lauder thoroughly. Understand their brand values, product lines, and recent marketing campaigns. This will help you demonstrate your passion for the brand and how you can contribute to its success.
✨Demonstrate Consumer Focus
Prepare to share examples of how you've provided excellent customer service in the past. Discuss how you handle complaints and ensure customer satisfaction, as this role requires a strong consumer-centric approach.
✨Be Ready for Operational Questions
Expect questions about retail operations, such as stock management and visual merchandising. Familiarise yourself with best practices in these areas, as they are crucial for maintaining high standards in the role.
