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- Tasks: Lead a team to drive sales and enhance customer experience at Estee Lauder.
- Company: Join Estee Lauder, a global leader in beauty and skincare.
- Benefits: Enjoy competitive pay, employee discounts, and opportunities for growth.
- Why this job: Be part of a vibrant team that values creativity and consumer connection.
- Qualifications: Experience in retail and strong communication skills are essential.
- Other info: This role offers a chance to develop leadership skills in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by
• reflecting a credible and professional Brand image to all internal and external consumers at all times
• maximising sales through selling, providing excellent service and retail standards
• contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
• Understand daily/weekly targets
• Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
• Keep up to date with competitor activities and missed opportunities
• Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
• Deliver the Brand Strategy, ensuring the delivery of an effective local plan
• Plan and implement local marketing & events initiatives, aligned to Retailer activity.
• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
• Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
• Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
• Use digital tools to ensure knowledge is kept up to date
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer\’s needs. Operations
• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
• Review retail standards on a daily basis ensuring they are maintained to the required standard
• Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
• Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
• Ensure all information requests are fulfilled accurately, within deadlines set
• Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
• Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
• Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of \’Acceptable\’ during audits.
Commerciality
• Manage daily replenishment, taking appropriate action where necessary
• Maximise sales performance by utilising all commercial reports before making commercial decisions
• Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
• Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
• Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
• Identify trends and make suggestions to enhance product performance.
Qualifications
. Experience in a fast⁃paced retail and/or consumer facing environment • Ability to drive self⁃development
• Commercial understanding and awareness of industry
• Effective communication, organisation and prioritisation skills
Estee Lauder - Boots Sprucefield - Assistant Manager Counter Lead employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder - Boots Sprucefield - Assistant Manager Counter Lead
✨Tip Number 1
Familiarise yourself with Estee Lauder's brand values and product range. Understanding their ethos will help you demonstrate your alignment with the brand during interviews and discussions.
✨Tip Number 2
Stay updated on current trends in the beauty industry and competitor activities. This knowledge will allow you to engage in meaningful conversations about market strategies and consumer preferences.
✨Tip Number 3
Prepare examples of how you've successfully driven sales or improved customer service in previous roles. Being able to share specific achievements will showcase your capability as a Counter Lead.
✨Tip Number 4
Network with current employees or professionals in the beauty retail sector. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Estee Lauder - Boots Sprucefield - Assistant Manager Counter Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and consumer-facing roles. Emphasise any previous positions where you demonstrated sales performance, customer service excellence, and team leadership.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Estee Lauder brand and your understanding of their values. Mention specific examples of how you've driven sales or improved customer experiences in past roles.
Showcase Your Commercial Awareness: In your application, demonstrate your understanding of the beauty industry and current market trends. Discuss how you can leverage this knowledge to enhance sales and brand image at the Boots Sprucefield counter.
Highlight Leadership Skills: Since the role involves leading a team, be sure to include examples of your leadership experience. Discuss how you've motivated teams, managed conflicts, and ensured high standards of service in previous positions.
How to prepare for a job interview at Estee Lauder Companies
✨Show Your Sales Savvy
Be prepared to discuss your previous sales experiences and how you've driven turnover in past roles. Highlight specific examples where you exceeded targets or implemented successful strategies.
✨Know the Brand Inside Out
Research Estee Lauder thoroughly. Understand their brand values, product lines, and recent marketing campaigns. This will help you demonstrate your passion for the brand and how you can contribute to its success.
✨Demonstrate Consumer Focus
Prepare to share examples of how you've provided excellent customer service in the past. Discuss how you handle complaints and ensure customer satisfaction, as this role requires a strong consumer-centric approach.
✨Stay Ahead of Competitors
Familiarise yourself with competitor activities and trends in the beauty industry. Be ready to discuss how you would leverage this knowledge to enhance Estee Lauder's market position and drive sales.
