At a Glance
- Tasks: Drive sales and enhance brand image while providing top-notch customer service.
- Company: Join a leading fragrance brand with a vibrant and dynamic team.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Experience in retail and strong communication skills are a must.
The predicted salary is between 25000 - 35000 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by reflecting a credible and professional Brand image to all internal and external consumers at all times, maximising sales through selling, providing excellent service and retail standards, and contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
Key Responsibilities:
- Understand daily/weekly targets.
- Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels.
- Keep up to date with competitor activities and missed opportunities.
- Effectively use social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan.
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
- Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and brought to life.
- Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
- Use digital tools to ensure knowledge is kept up to date.
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs.
Operations:
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
- Review retail standards on a daily basis ensuring they are maintained to the required standard.
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes.
- Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk.
- Ensure all information requests are fulfilled accurately, within deadlines set.
- Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed.
- Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to.
- Ensure that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality:
- Manage daily replenishment, taking appropriate action where necessary.
- Maximise sales performance by utilising all commercial reports before making commercial decisions.
- Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
- Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control.
- Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines.
- Identify trends and make suggestions to enhance product performance.
Qualifications:
- Experience in a fast‑paced retail and/or consumer facing environment.
- Ability to drive self‑development.
- Commercial understanding and awareness of industry.
- Effective communication, organisation and prioritisation skills.
Fragrance Specialist in Dudley employer: Estee Lauder Companies
As a Fragrance Specialist, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of excellence, encouraging team members to embody brand values while delivering exceptional service to consumers. With competitive benefits and opportunities for career advancement, this role offers a rewarding experience in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Fragrance Specialist in Dudley
✨Tip Number 1
Get to know the brand inside out! Research their products, values, and recent campaigns. This way, when you walk into an interview, you can show off your knowledge and passion, making you stand out as a candidate who truly cares.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Practice your pitch! Prepare a short, engaging introduction about yourself that highlights your experience and why you're a perfect fit for the Fragrance Specialist role. This will help you make a great first impression during interviews or networking events.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Fragrance Specialist in Dudley
Some tips for your application 🫡
Show Your Passion for Fragrance:When writing your application, let your love for fragrances shine through! Share any personal experiences or knowledge you have about the industry. We want to see that you're genuinely excited about the role and the brand.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant experience in retail and consumer-facing roles, and how it aligns with our goals at StudySmarter. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Brand Inside Out
Before the interview, make sure you research the brand thoroughly. Understand its values, product range, and recent marketing campaigns. This will help you demonstrate your passion for the brand and show that you're ready to be an ambassador for it.
✨Showcase Your Sales Skills
Prepare specific examples of how you've driven sales in previous roles. Think about times when you exceeded targets or implemented successful strategies. Be ready to discuss how you can apply these skills to maximise sales performance in this role.
✨Stay Consumer-Focused
During the interview, emphasise your commitment to excellent customer service. Share experiences where you went above and beyond for a customer or resolved complaints effectively. This will highlight your ability to create a 'zero consumer complaints mindset'.
✨Be Ready to Discuss Trends
Familiarise yourself with current trends in the fragrance industry and be prepared to discuss them. Show that you can identify opportunities and suggest ways to enhance product performance. This will demonstrate your commercial awareness and proactive approach.
