Counter Manager M&S Liverpool One
Counter Manager M&S Liverpool One

Counter Manager M&S Liverpool One

Liverpool Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to deliver exceptional customer experiences in skincare and beauty.
  • Company: Join Clinique, a leader in dermatological skincare with over 55 years of expertise.
  • Benefits: Enjoy competitive salary, commission, product discounts, and ongoing training.
  • Why this job: Be part of a passionate team that values client connections and personal growth.
  • Qualifications: Previous retail or customer service experience and a passion for beauty are essential.
  • Other info: Flexible hours available to support your work-life balance.

The predicted salary is between 24000 - 36000 £ per year.

Clinique's promise is to create great looking skin for everyone. Born out of a Dermatologist office, Clinique are the leading authority in the Active Derm category with diagnostics, built on 55+ years of dermatological research and products that deliver clinical results clients will see and feel instantly, and over time. Clinique's mission has always been to provide the safest, most effective formulas in simple routines that bring remarkable results. Clinique is built on passion - a passion for our clients, for our innovative products and the development of our talent. We place the client at the heart of everything we do, giving superior care by providing dermatologist guided solutions, from skincare to makeup.

If you are an ambitious self-starter looking for a progressive career within the Retail Beauty Industry, then this could be the perfect role for you. As one of our talented Counter Managers, you will be passionate about skin and beauty, creating an exceptional customer experience making your client feel Valued, Respected, Connected, and Confident while delivering customer service, operational and sales targets.

Qualifications

About you

  • Previous supervisory retail industry/customer services experience
  • A desire to understand your client's skin and make up goals to confidentially recommend custom-fit routines
  • A passion and energy to provide inspirational, authentic and personalised customer service
  • Experience of creating and executing in-store events
  • An approachable and friendly personality
  • Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview
  • Proof of right to live and work in the country
Compensation and Benefits
  • Competitive industry salary
  • Commission scheme
  • Product discount
  • Training & development

Counter Manager M&S Liverpool One employer: Estee Lauder Companies

Clinique is an exceptional employer that prioritises the growth and development of its employees within the vibrant retail beauty industry. Located in the bustling Liverpool One, we offer a competitive salary, commission schemes, and generous product discounts, all while fostering a supportive work culture that values passion and innovation. Join us to not only enhance your career but also to be part of a team that is dedicated to delivering outstanding customer experiences and making a real difference in clients' lives.
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Contact Detail:

Estee Lauder Companies Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Counter Manager M&S Liverpool One

✨Tip Number 1

Familiarise yourself with Clinique's product range and their unique selling points. Being knowledgeable about their skincare and makeup lines will help you engage confidently with customers and demonstrate your passion for the brand during the interview.

✨Tip Number 2

Prepare to discuss your previous retail or customer service experiences in detail. Think of specific examples where you've successfully managed a team, executed events, or provided exceptional customer service, as these will showcase your suitability for the Counter Manager role.

✨Tip Number 3

Showcase your ability to connect with clients by preparing to share how you would create personalised skincare routines. This will highlight your understanding of client needs and your commitment to delivering tailored solutions, which is crucial for this position.

✨Tip Number 4

Demonstrate your flexibility and willingness to adapt to different working hours. Since the role requires availability across various days, being open about your schedule can make you a more attractive candidate to the hiring manager.

We think you need these skills to ace Counter Manager M&S Liverpool One

Customer Service Excellence
Sales Target Achievement
Team Leadership
Product Knowledge in Skincare and Makeup
Event Planning and Execution
Communication Skills
Interpersonal Skills
Problem-Solving Skills
Time Management
Flexibility and Adaptability
Client Relationship Management
Passion for Beauty and Skincare
Training and Development of Team Members

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Counter Manager position at Clinique. Tailor your application to highlight how your experience aligns with these requirements.

Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for skincare and beauty. Mention specific experiences that demonstrate your customer service skills and ability to create exceptional client experiences, as this is crucial for the role.

Highlight Relevant Experience: In your CV, emphasise any previous supervisory roles or customer service experience you have in the retail industry. Use quantifiable achievements to showcase your ability to meet sales targets and execute in-store events.

Showcase Your Personality: Since the role requires an approachable and friendly personality, consider including a section in your application that reflects your personal qualities. This could be through a brief personal statement or by sharing relevant anecdotes that illustrate your passion for beauty and client care.

How to prepare for a job interview at Estee Lauder Companies

✨Show Your Passion for Beauty

Make sure to express your enthusiasm for skincare and beauty during the interview. Share personal experiences or stories that highlight your passion, as this role is all about creating exceptional customer experiences.

✨Demonstrate Customer Service Skills

Prepare examples of how you've provided outstanding customer service in previous roles. Be ready to discuss specific situations where you went above and beyond to meet a client's needs, as this will showcase your ability to connect with customers.

✨Understand Clinique's Values

Familiarise yourself with Clinique's mission and values before the interview. Being able to articulate how your personal values align with theirs will demonstrate your commitment to their brand and your potential fit within the team.

✨Be Ready to Discuss Team Leadership

As a Counter Manager, you'll need to lead a team effectively. Prepare to discuss your previous supervisory experience, focusing on how you've motivated and developed team members to achieve sales and operational targets.

Counter Manager M&S Liverpool One
Estee Lauder Companies
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