At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand with a focus on innovation and excellence.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career in beauty.
- Other info: Diverse culture with great career progression and development opportunities.
- Why this job: Be the CEO of your own store and make a real impact in the beauty industry.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.
This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications / Knowledge
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Counter Manager - La Mer - Edinburgh H Beauty - 37.5 hours employer: Estee Lauder Companies
Estée Lauder Companies is an exceptional employer located in Stoke-on-Trent, offering a vibrant work culture that celebrates diversity and creativity. Employees benefit from comprehensive training programmes and clear pathways for career advancement, making it an ideal environment for both seasoned professionals and enthusiastic newcomers in the beauty industry. With a competitive remuneration package and a focus on personal development, this role promises a rewarding experience for those passionate about prestige beauty.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager - La Mer - Edinburgh H Beauty - 37.5 hours
✨Tip Number 1
Get to know the company culture before your interview. Research La Mer and understand their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or resolved a customer issue. Being able to share these experiences will demonstrate your coaching skills and ability to handle challenges.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the company, plus it shows your proactive approach to building relationships in the industry.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Counter Manager - La Mer - Edinburgh H Beauty - 37.5 hours
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've inspired and developed teams in the past, so share specific examples that demonstrate your coaching abilities and how you’ve driven results.
Tailor Your Application:Don’t just send a generic CV! Take the time to tailor your application to the Counter Manager role at La Mer. Use keywords from the job description and show us how your skills align with what we’re looking for. It’ll make a big difference!
Be Results-Oriented:We love candidates who are driven by results! In your application, mention any targets you’ve met or exceeded in previous roles. This shows us that you’re not just about meeting expectations but going above and beyond.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Product Inside Out
As a Counter Manager for La Mer, you’ll need to demonstrate a deep understanding of the brand and its products. Research the latest offerings, ingredients, and benefits so you can confidently discuss them during your interview. This shows your passion and commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached others to achieve their goals or improved team performance. This will highlight your ability to inspire and develop your future team at La Mer.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you would enhance customer relationships and create memorable experiences. Share ideas for in-store events or strategies to attract and retain customers. This will show that you understand the importance of exceptional customer service in a retail environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in challenging customer service situations. Think of examples where you handled difficult scenarios with diplomacy and tact. This will prove your capability to manage tense situations effectively.
