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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a leader in prestige beauty with a focus on diversity and growth.
- Benefits: Enjoy competitive pay, outstanding training, and career progression opportunities.
- Why this job: Be the CEO of your own store and make a real impact in the beauty industry.
- Qualifications: Retail experience and strong leadership skills are essential; passion for coaching is a plus.
- Other info: This role offers exposure to business planning and consumer insights.
The predicted salary is between 21600 - 36000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Knowledge:
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Counter Manager Counter Manager employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager Counter Manager
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've successfully coached and developed team members in previous roles. This will demonstrate your ability to inspire and lead a team effectively.
✨Tip Number 2
Familiarise yourself with the latest trends in the beauty industry and be prepared to discuss how you would implement innovative strategies to attract and retain customers. This shows your passion for the role and your proactive approach to business planning.
✨Tip Number 3
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can help you tailor your responses during the interview and demonstrate your understanding of the company's values.
✨Tip Number 4
Prepare to discuss your experience with customer relationship management and how you've handled challenging situations in the past. Highlighting your diplomatic skills will show that you're equipped to manage customer interactions effectively.
We think you need these skills to ace Counter Manager Counter Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and coaching experience in a retail environment. Use specific examples that demonstrate your ability to meet sales targets and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your ambition to lead a team. Mention how your skills align with the job description, particularly in business planning and customer relationship management.
Showcase Relevant Skills: Emphasise your effective communication and interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully handled customer service situations and developed team members' abilities.
Prepare for Potential Questions: Anticipate questions related to your experience in strategic planning and team leadership. Be ready to discuss how you would create an agile business plan and execute impactful in-store events to attract customers.
How to prepare for a job interview at Estee Lauder Companies
✨Showcase Your Leadership Skills
As a Counter Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on coaching and developing others to achieve their goals.
✨Highlight Customer Service Excellence
This role requires exceptional customer service skills. Be ready to discuss specific instances where you've gone above and beyond to meet customer needs, especially in challenging situations.
✨Discuss Your Business Acumen
Since you'll be responsible for executing a business plan, come prepared to talk about your experience with strategic planning and financial management. Share any relevant metrics or outcomes from your previous roles.
✨Demonstrate Your Proactive Approach
Employers are looking for self-starters. Illustrate your proactive mindset by sharing examples of how you've taken initiative in past roles, whether it was through event management or improving team performance.
