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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a leader in prestige beauty with a focus on diversity and growth.
- Benefits: Enjoy competitive pay, outstanding training, and career progression opportunities.
- Why this job: Be the CEO of your own store and make a real impact in the beauty industry.
- Qualifications: Retail experience and strong leadership skills are essential; passion for coaching is a plus.
- Other info: This role offers exposure to business planning and consumer insights.
The predicted salary is between 21600 - 36000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge:
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Counter Manager Counter Manager employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager Counter Manager
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've successfully managed a team in a retail environment. Highlight any initiatives you took that led to improved sales or customer satisfaction.
✨Tip Number 2
Familiarise yourself with the latest trends in the beauty industry and be prepared to discuss how you would implement these trends in your store. This shows your passion for the role and your proactive approach to business planning.
✨Tip Number 3
Prepare to discuss your experience with customer relationship management. Think of examples where you successfully resolved customer issues or enhanced their shopping experience, as this is crucial for the Counter Manager role.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Counter Manager Counter Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and coaching experience in a retail environment. Use specific examples that demonstrate your ability to meet sales targets and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your ambition to lead a team. Mention how your skills align with the job description, particularly in business planning and customer relationship management.
Showcase Relevant Skills: Emphasise your effective communication and interpersonal skills. Provide examples of how you've successfully handled customer service situations and guided team performance in previous roles.
Highlight Achievements: Include quantifiable achievements in your application, such as sales growth percentages or successful events you’ve managed. This will help demonstrate your results-oriented mindset and ability to exceed objectives.
How to prepare for a job interview at Estee Lauder Companies
✨Showcase Your Leadership Skills
As a Counter Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on coaching and developing others to achieve their goals.
✨Understand the Business
Familiarise yourself with the company's business model and retail strategies. Be ready to discuss how you would create and execute a business plan that aligns with their objectives, including customer recruitment and retention strategies.
✨Highlight Customer Service Excellence
Prepare to discuss your approach to exceptional customer service. Share specific instances where you've handled difficult situations with diplomacy and tact, showcasing your ability to meet and anticipate customer needs.
✨Demonstrate Results Orientation
Be prepared to talk about your drive to meet objectives and standards. Use quantifiable achievements from your previous roles to illustrate how you've pursued goals beyond expectations and contributed to your team's success.
