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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Prestigious beauty brand with a focus on diversity and growth.
- Benefits: Competitive pay, outstanding training, and career progression opportunities.
- Why this job: Be the CEO of your own store and make a real impact in beauty.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: Dynamic environment with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerized system including email, Microsoft Excel.
Counter Manager - Clinique LGW - Travel Retail EMA employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager - Clinique LGW - Travel Retail EMA
✨Tip Number 1
Get to know the company inside out! Research Clinique and their values, especially around customer service and team leadership. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. We all know that a personal touch can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to team leadership and customer service. Practising your responses will help you feel more confident and articulate during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Counter Manager - Clinique LGW - Travel Retail EMA
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire and drive results.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the posting to show us you understand what we're looking for.
Demonstrate Your Customer Focus: Since this role is all about exceptional customer service, make sure to include any relevant experiences where you've gone above and beyond for customers. We want to know how you handle tough situations with diplomacy and tact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
As a Counter Manager, you'll need to demonstrate your understanding of sales targets and business metrics. Brush up on key performance indicators relevant to retail, and be ready to discuss how you've met or exceeded these in past roles.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of specific examples where you've coached team members to success or resolved conflicts. Highlight your ability to inspire and motivate others, as this is crucial for the role.
✨Customer-Centric Mindset
Be ready to share stories that illustrate your commitment to exceptional customer service. Discuss how you've handled difficult situations with diplomacy and tact, and how you anticipate customer needs to create memorable experiences.
✨Strategic Planning Savvy
Since the role involves creating and executing business plans, come prepared with ideas on how you would attract and retain customers. Think about impactful in-store events or marketing strategies you've implemented before, and how they could apply to this position.
