At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a leading name in prestige beauty with a vibrant culture.
- Benefits: Competitive pay, training opportunities, and career progression in the beauty industry.
- Other info: Diverse environment with excellent growth potential and support.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.
This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Counter Manager - Boots Burton - 37.5 hours employer: Estee Lauder Companies
As a Counter Manager at Boots in Burton, you will thrive in a vibrant retail environment that champions personal growth and development. With a strong emphasis on leadership and coaching, you'll have the opportunity to shape your team's success while enjoying a competitive benefits package and a culture that celebrates diversity and innovation. This role not only offers a pathway to advance within the prestigious beauty industry but also empowers you to take ownership of your store's performance, making it an ideal place for ambitious individuals seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager - Boots Burton - 37.5 hours
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've coached or developed others. We want to hear how you’ve inspired your team to hit targets and overcome challenges.
✨Tip Number 3
Be ready to discuss your business planning skills. Have a few ideas in mind about how you would attract customers or run in-store events. Show us your strategic thinking and creativity!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Counter Manager - Boots Burton - 37.5 hours
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire others and achieve results.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention your relevant skills and experiences that align with the role of Counter Manager at Boots Burton.
Be Results-Oriented:We’re looking for someone who’s driven to meet objectives and standards. In your application, include any achievements or targets you’ve met in previous roles. This will show us that you’re not just about meeting expectations, but exceeding them!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction with concrete numbers will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is crucial for the Counter Manager role.
✨Understand the Brand
Research Boots and their beauty products thoroughly. Familiarise yourself with their values, customer base, and recent campaigns. This knowledge will help you articulate how you can contribute to their goals and create impactful in-store events that resonate with customers.
✨Prepare for Customer Scenarios
Anticipate questions about handling difficult customer situations. Think of examples where you’ve used diplomacy and tact to resolve issues. This will highlight your quality customer service skills and your ability to meet customer needs effectively.
