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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand with a focus on growth and development.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Why this job: Be the CEO of your own store and make a real impact in retail.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: Diverse culture with excellent career progression opportunities.
The predicted salary is between 28800 - 42000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge:
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Counter Manager employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Counter Manager
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've coached and developed teams in the past, so share specific examples that showcase your ability to inspire others.
Be Results-Oriented: We love candidates who are driven by results! In your application, mention any targets you've met or exceeded in previous roles. This will show us that you have the ambition and determination to achieve success in our fast-paced environment.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Counter Manager role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction with specific numbers will show that you’re results-oriented and ready to take accountability for your store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about times when you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is crucial for a Counter Manager role.
✨Understand the Brand
Research the company’s values, products, and recent initiatives. Be ready to discuss how you can align your leadership and business strategies with their goals. This shows that you’re not just looking for any job, but that you’re genuinely interested in contributing to their success.
✨Prepare for Customer Scenarios
Think of potential customer service challenges you might face in the role and how you would handle them. Practising your responses will help you demonstrate your diplomacy and tact during the interview, showing that you can manage difficult situations effectively.
