At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand with a focus on growth and development.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Diverse culture with excellent career progression opportunities.
- Why this job: Be the CEO of your own store and make a real impact in beauty.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge:
- Retail sales experience.
- Team leadership
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
Clinique, Counter Manager, High Wycombe, 37.5hrs employer: Estee Lauder Companies
As a Counter Manager at Clinique in High Wycombe, you will thrive in a vibrant and inclusive work culture that champions personal growth and development. With a strong emphasis on leadership and coaching, you'll have the opportunity to shape your team's success while enjoying comprehensive training and a competitive benefits package. This role not only offers a pathway to advance within the prestigious beauty industry but also allows you to be at the forefront of customer engagement and business strategy in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Clinique, Counter Manager, High Wycombe, 37.5hrs
✨Tip Number 1
Get to know the company inside out! Research Clinique's values, products, and recent campaigns. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a conflict. Being able to share these experiences will demonstrate your coaching skills and ability to manage a high-performing team.
✨Tip Number 3
Network like a pro! Connect with current or former Clinique employees on LinkedIn. They might give you insider tips or even refer you for the role, which can really boost your chances.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Counter Manager role.
We think you need these skills to ace Clinique, Counter Manager, High Wycombe, 37.5hrs
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've inspired and developed teams in the past, especially in a fast-paced retail environment. Share specific examples that demonstrate your ability to coach others and achieve results.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the listing, like 'customer relationship management' and 'strategic planning', to show us you’re the perfect fit for the role.
Be Results-Oriented:We’re looking for someone who’s driven to meet objectives and standards. In your application, include metrics or achievements that showcase your results-oriented mindset. Whether it’s sales targets you’ve smashed or customer satisfaction scores, let us know how you’ve gone above and beyond!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction with specific numbers will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about times when you coached someone to success or resolved a conflict within your team. This will demonstrate your ability to inspire and develop others, which is crucial for a Counter Manager role.
✨Plan an In-Store Event
Come to the interview with a creative idea for an in-store event that could attract customers. This shows your proactive approach and understanding of strategic targeting. Be ready to explain how this event could enhance customer relationships and drive sales.
✨Demonstrate Customer-Centric Thinking
Think of scenarios where you’ve gone above and beyond to meet a customer’s needs. Share these stories during your interview to highlight your quality customer service skills and your ability to handle difficult situations with tact and diplomacy.
