At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand at John Lewis London.
- Benefits: Competitive pay, excellent training, and career growth opportunities.
- Other info: Diverse culture with a focus on personal and professional development.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Retail management experience and a passion for coaching others.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications- Proven retail management/assistant retail management experience preferably within cosmetics
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Proficient in Microsoft Office
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Clinique Business Manager- John Lewis London employer: Estee Lauder Companies
As a Clinique Business Manager at John Lewis London, you will thrive in a vibrant and inclusive work culture that champions personal growth and development. With a strong emphasis on coaching and leadership, we provide exceptional training opportunities and a competitive benefits package, ensuring you have the tools to excel in your career within the prestigious beauty industry. Join us in a dynamic retail environment where your contributions directly impact customer satisfaction and business success, paving the way for a fulfilling long-term career.
StudySmarter Expert Advice🤫
We think this is how you could land Clinique Business Manager- John Lewis London
✨Tip Number 1
Get to know the company inside out! Research Clinique and John Lewis, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to retail management. Think about how you would handle specific situations, especially around coaching and customer service, as these are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Clinique Business Manager- John Lewis London
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've inspired and developed teams in the past, so share specific examples that demonstrate your coaching abilities and how you’ve achieved targets.
Tailor Your Business Plan Experience:Since this role involves creating and executing business plans, it’s crucial to detail your previous experiences in this area. We’re looking for candidates who can set sales targets and analyse performance, so don’t hold back on showcasing your strategic thinking!
Customer Service is Key:We value exceptional customer service, so make sure to include any relevant experiences where you’ve provided personalised service. Share stories that illustrate your ability to build strong customer relationships and create memorable in-store experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and customer service metrics from previous roles. Be ready to discuss how you achieved targets and what strategies you used to drive sales. This shows that you understand the business side of retail and can back up your claims with data.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and manage a high-performing team, which is crucial for this role.
✨Plan an In-Store Event
Come to the interview with a creative idea for an in-store event that could attract customers. Outline how you would execute it, from planning to promotion. This not only shows your initiative but also your understanding of customer engagement and event management.
✨Be Customer-Centric
Prepare to discuss your approach to customer relationship management. Share stories that highlight your ability to provide personalised service and build lasting relationships with customers. This aligns perfectly with the company’s focus on exceptional customer experiences.
