At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand with a focus on growth and development.
- Benefits: Competitive pay, training opportunities, and a chance to shape your career.
- Other info: Diverse culture with excellent career progression opportunities.
- Why this job: Be the CEO of your own store and make a real impact in beauty.
- Qualifications: Proven leadership skills and a passion for coaching others.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Knowledge:
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
M&S Chester Estee Lauder Counter Manager employer: Estee Lauder Companies
At M&S Chester, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Counter Manager for Estee Lauder, you will not only lead a passionate team but also benefit from extensive training and development opportunities that pave the way for a rewarding career in the beauty industry. With a competitive remuneration package and a commitment to diversity, we empower our employees to thrive and achieve their full potential in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land M&S Chester Estee Lauder Counter Manager
✨Tip Number 1
Get to know the company culture before your interview. Research M&S and Estee Lauder's values and mission. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or resolved a conflict. This will demonstrate your coaching skills and ability to manage a high-performing team.
✨Tip Number 3
Prepare questions that show your interest in business planning and customer relationship management. Ask about their strategies for recruiting and retaining customers, and how you can contribute to those goals.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing this role.
We think you need these skills to ace M&S Chester Estee Lauder Counter Manager
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, especially in a fast-paced retail environment. Share specific examples that demonstrate your ability to inspire others!
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the posting to show us you understand what we're looking for and how you fit the bill.
Demonstrate Customer Focus:Since this role is all about exceptional customer service, make sure to include any relevant experiences where you've gone above and beyond for customers. We want to know how you handle tough situations with diplomacy and tact!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction will show that you’re results-oriented and ready to take charge.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for a Counter Manager.
✨Understand the Brand
Do your homework on Estee Lauder and its product lines. Familiarise yourself with their values, recent campaigns, and customer demographics. This knowledge will help you articulate how you can contribute to their goals and connect with customers effectively.
✨Prepare for Customer Scenarios
Anticipate questions about handling difficult customer situations. Think of examples where you’ve turned a negative experience into a positive one. This will highlight your customer service skills and your ability to maintain composure under pressure.
