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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Estee Lauder, a leader in prestige beauty with a dynamic culture.
- Benefits: Competitive pay, outstanding training, and career growth opportunities.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Retail experience, leadership skills, and a passion for coaching.
- Other info: Diverse environment with excellent development and progression potential.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge:
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Estee Lauder 4 day Counter Manager - M&S Chester employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder 4 day Counter Manager - M&S Chester
✨Tip Number 1
Get to know the company inside out! Research Estee Lauder's values, products, and recent campaigns. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Estee Lauder 4 day Counter Manager - M&S Chester
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've inspired and developed teams in the past, especially in a fast-paced retail environment like Estee Lauder.
Tailor Your Application: Don’t just send a generic CV! We love it when candidates tailor their applications to match the job description. Use keywords from the listing to show that you understand what we're looking for.
Demonstrate Your Customer Service Flair: Since this role is all about exceptional customer service, share specific examples of how you've gone above and beyond for customers. We want to know how you handle tricky situations with diplomacy and tact!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you met or exceeded targets will show that you're results-oriented and ready to take accountability for the store's performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for a Counter Manager role.
✨Customer-Centric Mindset
Be ready to discuss how you handle customer service challenges. Share stories that highlight your diplomacy and tact when dealing with difficult situations. This will show that you can anticipate and meet customers' needs effectively.
✨Strategic Planning Savvy
Familiarise yourself with basic business planning concepts. Be prepared to talk about how you would create and execute a business plan for the counter. This could include ideas for in-store events or customer engagement strategies that align with Estee Lauder's brand values.
