At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand with a focus on innovation and teamwork.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Diverse culture with excellent career progression and development opportunities.
- Why this job: Be the CEO of your own store and make a real impact in the beauty industry.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 28800 - 43200 € per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
- Retail sales experience.
- Team leadership
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
Counter Manager in Chester employer: Estee Lauder Companies
At La Mer, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Chester. As a Counter Manager, you will not only lead a passionate team but also benefit from extensive training and development opportunities that pave the way for your career progression within the prestigious beauty industry. With a competitive remuneration package and a commitment to diversity, we empower our employees to thrive and achieve their full potential while delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager in Chester
✨Tip Number 1
Get to know the company inside out! Research La Mer's values, products, and recent campaigns. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Role-play with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Counter Manager in Chester
Some tips for your application 🫡
Show Off Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and developed teams in the past, so share specific examples that showcase your coaching abilities and how you’ve driven results.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who understand what we’re looking for and can connect their background to our needs.
Be Results-Oriented:We’re all about achieving targets, so make sure your application reflects your results-driven mindset. Include metrics or achievements from your previous roles that demonstrate your ability to meet and exceed objectives. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction with specific numbers will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about times when you coached someone to success or resolved a conflict within your team. This will demonstrate your ability to inspire and develop others, which is crucial for a Counter Manager role.
✨Plan an Engaging Customer Experience
Come to the interview with ideas for in-store events or customer engagement strategies. This shows that you’re proactive and have a flair for business planning. Discussing how you would recruit and retain customers will highlight your strategic thinking and passion for exceptional customer service.
✨Be Ready for Role-Playing
Expect some situational questions or role-playing scenarios during the interview. Practice handling difficult customer situations with diplomacy and tact. This will not only showcase your problem-solving skills but also your ability to maintain a positive atmosphere in the store.
