At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for visitors.
- Company: Join the iconic Jo Malone London team known for creativity and kindness.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic environment with excellent training and career development opportunities.
- Why this job: Be part of a vibrant team and help customers celebrate special moments.
- Qualifications: Passion for service, creativity, and a friendly attitude are essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining™. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon.
The Stylist at Jo Malone London brings the brand’s generosity to life within our boutiques through exceptional customer service. Fragrant fun, curiosity and kindness are key. In this role, you will entertain visitors from across the globe and showcase The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day, from the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. Our services and events are the talk of the town.
The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include:
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Build collaborative relationships with your colleagues
- Support the execution of in-store events
- Awareness of stock and inventory
- Maintain high VM standards and work environment
- Be aware of competitor activity and drive an omni-channel approach
- Adhere to Brand grooming guidelines
- Maintain the high standard of housekeeping
The ideal candidate will be warm, kind and friendly, with a passion for service and storytelling whilst being adaptable and versatile. They will be gracious, intelligent, smart and have a groomed, clean and crisp image. The ability to provide inspirational, authentic and personalized customer service is essential.
Applicants must be able to work retail hours including days, nights, weekends and special events in a fast-paced work environment and provide proof of right to live and work in the country if invited to attend for interview.
At Jo Malone London, your continued development is deeply invested in, and you will inevitably become a fragrance connoisseur. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
While a qualification in make-up artistry or previous retail make-up experience is preferred, we welcome applicants with amateur level experience who can demonstrate a high level of creative and technical expertise. All applicants must be able to provide inspirational, authentic and personalized customer service and have previous experience with retail point-of-sale software.
Jo Malone London - Cheltenham - Stylist - 10hrs over 2 days - fully flexible employer: Estée Lauder Companies
M·A·C is an exceptional employer that champions creativity and individuality, offering a vibrant work culture where diversity is celebrated. Employees benefit from a supportive environment with ample opportunities for professional growth, including mentorship and training, while enjoying a range of perks such as hybrid working, generous annual leave, and exclusive discounts. Located in a dynamic industry, M·A·C empowers its team to lead innovative marketing strategies that resonate globally, making it a rewarding place for passionate marketing professionals.
