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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create memorable in-store events.
- Company: Join the vibrant team at Jo Malone London, a leader in prestige beauty.
- Benefits: Competitive pay, ongoing training, and a supportive work culture.
- Why this job: Be part of a creative environment where you can inspire others and grow your career.
- Qualifications: Retail management experience and a passion for customer service are essential.
- Other info: Dynamic role with opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Assistant Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence.
Responsibilities and tasks
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships across department store
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- To be aware of competitor activity and to drive an omni-channel approach
The Ideal Candidate
The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
- Proven retail management/assistant retail management experience
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Our Brand
The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company. At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self-starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Proven retail experience preferably within cosmetics
- The ability to provide inspirational, authentic and personalized customer service
- Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
- Retail operations experience including inventory management and cash reconciliation
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Proficient in Microsoft Office
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Jo Malone London - Cheltenham - Assistant Manager - 37.5hrs over 5 days - permanent employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London - Cheltenham - Assistant Manager - 37.5hrs over 5 days - permanent
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Jo Malone London's products and services. This way, when you walk into that interview, you can showcase your passion and knowledge, making you stand out as a candidate who truly gets the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where Jo Malone London is featured. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing that job.
✨Tip Number 3
Show off your creativity! Think of unique ideas for in-store events or customer engagement strategies that align with Jo Malone's ethos. Presenting these during your interview can demonstrate your proactive approach and fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Jo Malone London family. Don’t miss out on this opportunity!
We think you need these skills to ace Jo Malone London - Cheltenham - Assistant Manager - 37.5hrs over 5 days - permanent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We love candidates who are warm and friendly, just like the atmosphere we create at Jo Malone London. Don’t be afraid to sprinkle in a bit of creativity and kindness in your words.
Tailor Your Experience: Make sure to highlight your relevant experience in retail management and customer service. We want to see how your past roles have prepared you for this position. Use specific examples that showcase your ability to lead a team and create memorable customer experiences.
Be Clear and Concise: While we appreciate creativity, clarity is key! Keep your application well-structured and to the point. Make it easy for us to see why you’re the perfect fit for the Assistant Manager role by using bullet points or short paragraphs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fabulous team at Jo Malone London!
How to prepare for a job interview at Estee Lauder Companies
✨Know the Brand Inside Out
Before your interview, dive deep into Jo Malone London's history, values, and product offerings. Familiarise yourself with their signature scents and unique services. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or successfully resolved a challenging situation. This is crucial for a role that prioritises customer experience.
✨Be Creative and Engaging
Since creativity is key at Jo Malone London, come ready to discuss your ideas for in-store events or promotions. Whether it’s a floral crown workshop or a cocktail masterclass, showing your enthusiasm for creating memorable experiences will set you apart.
✨Demonstrate Team Leadership
As an Assistant Manager, you'll need to lead and inspire your team. Be prepared to talk about your previous leadership experiences, how you motivate others, and your approach to team management. Highlight any successes you've had in achieving sales targets through effective coaching.
