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- Tasks: Deliver exceptional customer service and support your team in achieving sales goals.
- Company: Join the iconic Jo Malone London brand with a focus on luxury and style.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a creative team and inspire customers with your passion for beauty.
- Qualifications: Retail experience in cosmetics and a knack for motivating others.
- Other info: Fast-paced environment with chances to shine during events and promotions.
The predicted salary is between 24000 - 36000 £ per year.
The primary responsibility is to provide outstanding customer service to each customer and to understand individual and team service goals. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative and housekeeping duties.
The Senior Stylist will also understand the individual sales and service goals of the Stylists and help them to achieve their goals by providing help, advice and motivation. Achieve the targets set by the Company as communicated by the Store Manager in respect of items per transaction/average £ sale and mix of business.
Execute events according to Guidelines as directed by Assistant Manager, Store Manager, Senior Stylist, Sales & Education Executive, Education Executive or Education Ambassador. Assist with ensuring adequate stock levels on the shop floor and stock rotation. Ensuring that the stock room is kept tidy and highlight any discrepancies or issues to Store Manager.
Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for the next day’s business. Show excellent standards of timekeeping and attendance. Keep informed about products, company information and store information. Monitor team to aid in achievement of all goals and targets. Complete all administration accurately, legibly and on time.
Qualifications
- Proven retail experience preferably within cosmetics
- The ability to provide inspirational, authentic and personalized customer service
- While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
- Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Jo Malone London - Senior Stylist - JLP Chelmsford - 35hrs employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London - Senior Stylist - JLP Chelmsford - 35hrs
✨Tip Number 1
Get to know the company inside out! Research Jo Malone London, their products, and their values. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer interactions. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Jo Malone London. Plus, it shows you’re proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team. Good luck!
We think you need these skills to ace Jo Malone London - Senior Stylist - JLP Chelmsford - 35hrs
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing outstanding customer service shine through. We want to see how you connect with customers and make their experience memorable!
Highlight Relevant Experience: Make sure to showcase any previous retail experience, especially in cosmetics. We love seeing how you've helped teams achieve their goals and provided personalised service in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for accuracy and attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Jo Malone's product range. Understand the different fragrances, their notes, and what makes them unique. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to meet the high standards expected at Jo Malone.
✨Teamwork Makes the Dream Work
Since the role involves mentoring and motivating others, be ready to discuss your experience in team settings. Share specific instances where you helped colleagues achieve their goals or contributed to a positive team environment. This will highlight your leadership potential.
✨Dress to Impress
As a Senior Stylist, your appearance matters. Dress smartly and in line with the Jo Malone aesthetic. This shows that you understand the brand's image and are ready to represent it well. Plus, it’ll boost your confidence during the interview!
