At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Estee Lauder at Boots, a leader in prestige beauty.
- Benefits: Competitive pay, training, and opportunities for career growth.
- Other info: Diverse culture with excellent training and development opportunities.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Proven leadership skills and retail experience required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Counter Manager Estee Lauder Boots Chelmsford (22.5hrs) 3 Days employer: Estee Lauder Companies
At Estee Lauder, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Chelmsford. As a Counter Manager, you will not only lead a passionate team but also benefit from extensive training and career progression opportunities within the prestigious beauty industry. With a competitive remuneration package and a commitment to personal development, this role offers a unique chance to thrive in a dynamic retail environment while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager Estee Lauder Boots Chelmsford (22.5hrs) 3 Days
✨Tip Number 1
Get to know the company inside out! Research Estee Lauder and Boots, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your leadership stories! Think of times you've led a team or handled a tough situation. We want you to be ready to share these experiences in a way that highlights your skills and shows how you can inspire others.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a recommendation when applying through our website.
✨Tip Number 4
Show your passion for customer service! Be prepared to discuss how you’ve gone above and beyond for customers in the past. This role is all about creating exceptional experiences, so let that enthusiasm shine through!
We think you need these skills to ace Counter Manager Estee Lauder Boots Chelmsford (22.5hrs) 3 Days
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire and motivate others.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to align their background with our needs.
Be Results-Oriented:We’re looking for someone who’s driven to meet objectives and standards. In your application, include quantifiable achievements that showcase your results-oriented mindset. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for a Counter Manager role.
✨Understand the Brand
Familiarise yourself with Estee Lauder’s products, values, and recent campaigns. Showing genuine enthusiasm for the brand and its mission will help you connect with the interviewers and illustrate that you’re not just looking for any job, but this job specifically.
✨Prepare for Customer Scenarios
Think through potential customer service scenarios you might face as a Counter Manager. Be ready to discuss how you would handle difficult situations with diplomacy and tact, showcasing your problem-solving skills and customer relationship management expertise.
