At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand with a focus on growth and development.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Diverse culture with excellent career progression opportunities.
- Why this job: Be the CEO of your own store and make a real impact in retail.
- Qualifications: Proven leadership skills and a passion for coaching others.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Account Manager Tom Ford 37.5hrs (5 Days) John Lewis Chelmsford employer: Estee Lauder Companies
As an Account Manager at Tom Ford in John Lewis Chelmsford, you will thrive in a vibrant retail environment that champions personal growth and development. Our commitment to diversity and inclusion fosters a supportive work culture where your leadership skills can shine, while our comprehensive training programmes and competitive benefits package ensure you have the tools needed for a successful career in the beauty industry. Join us to lead a high-performing team and make a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Tom Ford 37.5hrs (5 Days) John Lewis Chelmsford
✨Tip Number 1
Network like a pro! Reach out to current employees at John Lewis or in the beauty industry. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your leadership and coaching skills can shine through. We want you to show them you're not just a fit for the role, but a perfect match!
✨Tip Number 3
Show off your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers. This will demonstrate that you truly understand the importance of exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Account Manager Tom Ford 37.5hrs (5 Days) John Lewis Chelmsford
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight any leadership experience you have in your application. We want to see how you've coached and developed teams in the past, especially in a fast-paced retail environment like this one.
Tailor Your Application:Don’t just send a generic CV! We love it when candidates tailor their applications to match the job description. Use keywords from the posting to show us you’re the perfect fit for the Account Manager role.
Demonstrate Your Customer Focus:Since customer service is key, share examples of how you've gone above and beyond to meet customer needs. We want to know how you handle tough situations with diplomacy and tact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve met or exceeded targets will show that you’re results-oriented and ready to take accountability for the store's performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for the role.
✨Understand Customer Relationship Management
Familiarise yourself with effective customer relationship management strategies. Be ready to discuss how you would build and maintain relationships with customers, as well as how you would handle difficult situations with diplomacy and tact.
✨Be Ready to Discuss Business Planning
Think about how you would create and execute a business plan for the store. Prepare to share your ideas on strategic targeting and impactful in-store events. This shows that you’re not just a leader but also a strategic thinker who can drive the business forward.
