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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Estee Lauder, a leader in prestige beauty with a vibrant culture.
- Benefits: Competitive pay, outstanding training, and opportunities for career growth.
- Why this job: Be the CEO of your own store and make a real impact in retail.
- Qualifications: Retail experience, strong leadership skills, and a passion for coaching.
- Other info: Diverse environment with excellent development opportunities and a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge:
- Retail sales experience.
- Team leadership
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
Counter Manager Estee Lauder Canterbury employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager Estee Lauder Canterbury
✨Tip Number 1
Get to know the company culture before your interview. Research Estee Lauder's values and mission, and think about how your own experiences align with them. This will help you connect with the interviewers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or resolved a conflict. Being able to share these experiences will demonstrate your coaching skills and ability to drive results in a fast-paced environment.
✨Tip Number 3
Prepare some questions to ask during the interview. Show your interest in the role by asking about their current challenges or upcoming events. This not only shows your enthusiasm but also gives you insight into what they value in a Counter Manager.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your professionalism and keeps you on their radar as they make their decision.
We think you need these skills to ace Counter Manager Estee Lauder Canterbury
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire others and achieve results.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the listing to show us you understand what we're looking for and how you fit the bill.
Demonstrate Your Customer Focus: Since this role is all about exceptional customer service, make sure to include any relevant experiences where you've gone above and beyond for customers. We want to know how you anticipate and meet their needs!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction with specific numbers will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about times when you coached someone to success or resolved a conflict within your team. This will demonstrate your ability to inspire and develop others, which is crucial for the Counter Manager role.
✨Understand the Brand
Familiarise yourself with Estee Lauder’s products, values, and recent campaigns. Showing genuine enthusiasm for the brand and understanding its market position will help you connect with the interviewers and illustrate your passion for the beauty industry.
✨Prepare for Customer Scenarios
Anticipate questions about handling difficult customer situations. Think of specific examples where you’ve turned a negative experience into a positive one. This will highlight your customer service skills and your ability to maintain diplomacy under pressure.
