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For Companies At a Glance
- Tasks: Lead a team to drive sales and enhance customer experience in a fast-paced retail environment.
- Company: Join a dynamic brand focused on consumer satisfaction and professional growth.
- Benefits: Competitive pay, career development opportunities, and a vibrant work culture.
- Why this job: Be a brand ambassador and make a real impact on customer loyalty and sales.
- Qualifications: Experience in retail and strong communication skills are essential.
- Other info: Exciting opportunities for personal growth and a chance to shape the brand's future.
The predicted salary is between 30000 - 42000 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:
- Reflecting a credible and professional Brand image to all internal and external consumers at all times.
- Maximising sales through selling, providing excellent service and retail standards.
- Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
- Understanding daily/weekly targets.
- Ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels.
- Keeping up to date with competitor activities and missed opportunities.
- Effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
- Delivering the Brand Strategy, ensuring the delivery of an effective local plan.
- Planning and implementing local marketing & events initiatives, aligned to Retailer activity.
- Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
- Being an Ambassador for the Brand, leading the way to ensure Brand values are represented and brought to life.
- Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
- Using digital tools to ensure knowledge is kept up to date.
- Delivering a consumer recruitment and retention strategy to grow a loyal consumer base.
- Developing up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs.
Operations:
- Planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
- Reviewing retail standards on a daily basis ensuring they are maintained to the required standard.
- Ensuring deliveries, stock movements and associated administration are completed within agreed Company timeframes.
- Ensuring that all auditable processes and administration are actioned to Company guidelines and taking corrective action in highlighted areas of risk.
- Ensuring all information requests are fulfilled accurately, within deadlines set.
- Minimising stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed.
- Creating and maintaining a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to.
- Ensuring that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality:
- Managing daily replenishment, taking appropriate action where necessary.
- Maximising sales performance by utilising all commercial reports before making commercial decisions.
- Planning and delivering the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
- Identifying stock package issues, and taking corrective action, informing the Area Manager when out of direct control.
- Effectively managing all promotions and discounts ensuring they are actioned in line with Company guidelines.
- Identifying trends and making suggestions to enhance product performance.
Qualifications:
- Experience in a fast-paced retail and/or consumer facing environment.
- Ability to drive self-development.
- Commercial understanding and awareness of industry.
- Effective communication, organisation and prioritisation skills.
Assistant Manager Counter Lead in Canterbury employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager Counter Lead in Canterbury
✨Tip Number 1
Get to know the brand inside out! Research their values, products, and recent campaigns. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to sales and customer service. Role-play with a friend or in front of the mirror to boost your confidence and nail those responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Assistant Manager Counter Lead in Canterbury
Some tips for your application 🫡
Show Your Brand Passion: When writing your application, let your enthusiasm for the brand shine through. We want to see how you can reflect a credible and professional image that aligns with our values. Share specific examples of how you've driven sales or enhanced customer experiences in previous roles.
Be Consumer-Focused: Make sure to highlight your consumer-focused approach in your application. We love candidates who understand the importance of excellent service and retail standards. Use your past experiences to demonstrate how you've maximised sales and created a positive shopping environment.
Know Your Numbers: Understanding daily and weekly targets is key! In your application, mention any experience you have with meeting sales goals or using commercial reports to make decisions. This shows us you're ready to hit the ground running and contribute to our success.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through in your application. We’re looking for someone who can be an ambassador for the brand, so share your unique perspective and how you can bring our values to life. Remember to apply through our website!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Brand Inside Out
Before the interview, make sure you research the brand thoroughly. Understand its values, recent campaigns, and how it positions itself in the market. This will help you demonstrate your passion for the brand and show that you're ready to be an ambassador for it.
✨Showcase Your Sales Skills
Prepare specific examples of how you've maximised sales in previous roles. Think about times when you provided excellent service or improved retail standards. Be ready to discuss how you can apply these skills to drive sales turnover and market share for the brand.
✨Be Ready to Discuss Competitors
Stay updated on competitor activities and trends in the industry. During the interview, be prepared to talk about what you’ve noticed and how you think the brand can leverage opportunities or address missed chances. This shows your commercial awareness and strategic thinking.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've effectively managed complaints or refunds in line with company guidelines. Highlight your ability to create a zero consumer complaints mindset and how you can contribute to a 'surprise and delight' culture within the team.
